Description of Problem 100000022500
The machine does not turn on (no power) when using an AC adapter, how can I
correct this?Description of Solution 200000028634
If the wrong power
adapter is used, it can cause the machine not to power
1. The recommend
adapter for this machine is the AD24ES or AD24.
The label on the
adapter should indicate that it is an AD24ES or AD24, a Switching Adapter with
an Output of 9V 1.6A. The label should also indicate the + POSITIVE and the -
NEGATIVE contacts of the adapter plug. The outside surface of the tip at
the end of the plug should be + POSITIVE and the inside contact should be -
Using a wrong
adapter can DAMAGE the machine internally, not covered by the warranty. You can order the adapter directly from
Brother Accessory Sales Department at 1-877-552-6255 or at our website at http://www.brothermall.com.
2. If the machine
is new just out the box, please remove the protective film on the display. The film blocks the view, may cause
difficulty to distinguish if the machine is ON or OFF.
3. After pressing
the On/Off key, press couple of the letter keys, check if the character shows on
4. Try connecting
the adapter to a different electrical outlet.
5. Try power up the
machine with 6 “AA” alkaline batteries (ensure that the adapter plug is
disconnected from the machine). If the machine turns on, the adapter could
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: