Description of Problem 100000022502
The machine does not turn on (no power) when using batteries, how can I
correct this? Description of Solution 200000028636
If your machine does
not turn on when using batteries, follow the steps below to resolve the
Please have the
following items ready:
(6) New "AA" alkaline
batteries. Please ensure
the batteries are the same brand and have not reached their "Use by Date" or
The protective Mylar
film has been removed from the LCD display. The Mylar film can obstruct the view
of the display making it difficult to determine if the machine is ON or
1. Verify the Mylar
protective film has been removed from the LCD display. The film may
obstruct the view, causing difficulty in distinguishing if the machine is ON or
NOTE: If the
display appears to be foggy or there are bubbles, the protective film has not
2. Turn the machine over
with the rear side facing up.
3. Remove the battery
compartment cover and remove all the batteries from the machine if any are
4. With the machine
positioned with the battery compartment at the bottom of the machine install the
batteries into the machine:
- Insert the first
two batteries in the top row with their "+" POSITIVE ends pointing toward the
right edge of the machine
insert two batteries in the middle row with their "+" POSITIVE ends pointing
toward the left edge of the machine.
c. Install the final two
batteries in the bottom row with their "+" POSITIVE ends pointing toward the
right edge of the machine.
There is also an image imprinted in and above the battery compartment of the
correct way to install the batteries.
d. Once the batteries
are installed, re- install and close the battery compartment cover.
5. Verify the
positioning and the viewing angle of the machine.
a. Ensure the machine is
sitting on a flat surface.
b. Ensure you are
viewing the LCD display in an area with suitable light and at the optimum
viewing angle of 45 degrees.
This model's LCD
display does not have a backlight. Viewing the display may be affected by
the viewing angle or insufficient lighting conditions.
6. Press the
POWER key to turn the machine ON.
a. If the machine does
not turn ON, replace ALL six "AA" batteries with all new alkaline
batteries, NOT just two or three batteries
Ensure the "Use by
Date" on the batteries has not been reached. If the "Use by Date" has been
reached, the batteries are expired and will need to be replaced with new
batteries that are not expired.
Ensure the batteries
are of the same brand.
If the problem
persists, your machine may require service.
The machine has a two
year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is out
of warranty, contact a Brother Authorized Service Center for repair by clicking
on the link below: