Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000022612

The colors of the printed document or image do not match the Windows or Macintosh computer screen, or they are too dark, or printing with too much red. What can I do?


Description of Solution 200000028774

1.    Verify the type and weight of paper or media you are using is within specifications for the machine.  Refer to the solution - "What size and type of paper is recommended for use in my Brother machine?"

 

2.    Modify the Brother printer driver settings. Follow the instructions for your operating system.

 

Windows

Macintosh

 

Windows

 

a.    Open the Printers folder.

 

Windows 7 or Server 2008 R2:

 

-      Click Start => Device and Printers

Or 

-      Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

Windows Vista or Server 2008:

 

-      Click Start => Control Panel => Hardware and Sound => Printers

 

Windows XP or Server 2003:

 

-      Click Start => Printers and Faxes

Or 

-      Click Start => (Settings) => Control Panel => Printers (and Faxes)

Or 

-      Click Start => Control Panel => Printers and Other Hardware => View Installed Printers

 

Windows 2000:

 

-      Click Start => Settings => Printers

 

b.    Right mouse click on the Brother machine and select Printing Preferences from the list.

 

c.     On the Basic tab click on the Settings button.

 

 

d.    Uncheck the box for Improve Gray Color.

 

 

e.    Click OK to close the settings window.

 

f.     Click Apply and OK to close the printing preferences window.

 

g.    Print a document.

 

-      If the print quality is acceptable, the issue is resolved.

 

-      If the print quality is still unacceptable, go to STEP 3.

  

Macintosh

 

a.    Open a document.

 

b.    Click File and Print.

 

c.    If Printer and Presets are the only options on the Print window, follow the steps below for your operating system.

 

Macintosh OS 10.7 - 10.8: Click the Show Details button to the bottom to expand the Print window.

 

 

Macintosh OS 10.5 and 10.6: Click the blue down arrow to the right of the printer name to expand the Print window.

 

 

d.    Click on the drop menu (normally Copies & Pages by default) and click on Print Settings.

 

  

e.    Click the Advanced tab.

 

 

f.     Uncheck the box for Improve Gray Color.

 

 

g.    After you change any settings, if you want to save the current settings, you will need to save it as a preset.

 

Macintosh 10.7 - 10.8: Click on Default Settings next to Presets then select Save Current Settings as a Preset…. Type a name for this preset and click OK. This will be the default setting each time you print.

 

Macintosh 10.4.11 to 10.6: Click on Standard next to Presets then select Save As. Type a name for this preset and click OK. Each time the Print window is opened, click Standard next to Presets and select the name of the Preset you wish to use.

 

h.    Click on Print to print your document with Improve Gray Color unchecked.

 

-      If the print quality is acceptable, the issue is resolved.

 

-      If the print quality is still unacceptable, continue on.

 

3.    The output density for each color may vary depending on the machine's environment, temperature, and humidity. Calibration and registration helps improve the color density and quality.

 

a.    Press the UP or DOWN ARROW key to select Color Correction. Press the OK key.

 

b.    Press the UP or DOWN ARROW key to select Color Calibration. Press the OK key.

 

c.    Press the OK key to select Calibrate.

 

d.    Press the UP ARROW key to select Yes.

 

e.    When the message "Please Wait" is no longer displayed, press the BACK key 2 times to return to the Color Correction menu.

 

f.     Press the UP or DOWN ARROW key to select Auto Regist. Press the OK key.

 

g.    Press the OK key to select Registration.

 

h.    Press the UP ARROW key to select Yes.

 

i.      When the message "Please Wait" is no longer displayed, press the CANCEL key to exit the menu. The machine is now calibrated internally to factory defaults and will print at its best color combination.

 

4.    Once the display returns to Ready, print a document from your computer.

 

-      If the print quality is acceptable, the issue is resolved.

 

-      If the print quality is unacceptable, continue on.

 

5.    Run color calibration in the printer driver. Follow the instructions for your operating system.

 

Windows

Macintosh

 

Windows

 

a.    Open the Printers folder.

 

Windows 7 or Server 2008 R2:

 

-      Click Start => Device and Printers

Or 

-      Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

Windows Vista or Server 2008:

 

-      Click Start => Control Panel => Hardware and Sound => Printers

 

Windows XP or Server 2003:

 

-      Click Start => Printers and Faxes

Or 

-      Click Start => (Settings) => Control Panel => Printers (and Faxes)

Or 

-      Click Start => Control Panel => Printers and Other Hardware => View Installed Printers

 

Windows 2000: Start => Settings => Printers

 

b.    Right mouse click on the Brother machine and select Printing Preferences from the list.

 

c.    Click on the Advanced tab and make sure that Toner Save Mode box is unchecked.

 

 

d.    Click the Other Print Options button.

 

e.    Choose Color Calibration and make sure that Use Calibration Data checkbox and Get Device Data Automatically is checked.

 

NOTE: Only when the latest calibration data is available, the Use Calibration data checkbox will be checked.

 

f.     Click the Start Color Calibration button

 

g.    The Color Calibration window appears. Read the message and click OK. The printer starts color calibration and then the printer driver attempt to get the calibration data from the printer.

 

h.    Once calibration is completed, click OK and then click OK to close the Other print options window.

 

i.      Click Apply and OK to close Printing Preferences window. Click OK to close printer driver Properties window. At this point the machine is printing at its best color combination possible.

 

j.     Print a document from your computer.

 

-      If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

-      If the colors are still not printing correctly, go to STEP 6.

 

Macintosh

 

a.    For Macintosh OS 10.7 - 10.8: Click on the Apple => System Preferences => Print & Scan.

 

For Macintosh OS 10.4 - 10.6: Click on the Apple => System Preferences => Print & Fax.

 

b.    Select your machine model name. Make sure your model name is chosen in Selected Printer section.

 

c.    For Macintosh OS 10.5 - 10.8: Click the Open Print Queue button.

 

For Macintosh OS 10.4: Click the Print Queue button.

 

d.    For Macintosh OS 10.5 - 10.8: Click the Printer Setup icon => Utility tab => Open Printer Utility button. Now the status monitor is activated.

 

For Macintosh OS 10.4: Click the Utility icon. Now the status monitor is activated.

 

e.    For Macintosh OS 10.5 - 10.8: From the menu bar, click Control => Color Calibration => OK.

 

For Macintosh OS 10.4: From the menu bar, click Control => Color Calibration => Get Device Data.

 

f.     The printer driver will collect the latest color calibration data from your Brother machine. After getting the data, the Status monitor will close automatically and the latest color calibration data is effective.

 

g.    Print a document from your computer. 

 

-      If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

-      If the colors are still not printing correctly, continue to on.

 

6.    Verify all of the packing material is removed from inside the machine.

 

a.    Press down on the front cover release button and open the front cover by pulling it towards you.

 

 

b.    Grasp the green handle of the drum unit and pull the drum unit out until it stops.

 

NOTE: If you cannot pull the drum unit out, make sure the front cover is fully open.

 

 

c.    Verify all of the orange plastic packing material (6 pieces) and blue tape was removed from the drum unit.  The packing material is located in the following areas:

 

-      2 orange plastic pieces on top of the drum unit

 

-      2 orange plastic pieces on the right side of the drum unit

 

NOTE: The 2 pieces may be connected together when removed.

 

-      2 orange plastic pieces on the left side of the drum unit

 

NOTE: The 2 pieces may be connected together when removed.

 

-      1 piece of blue tape on the left side of the drum unit.  Make sure this blue tape is completely removed.

 

 

 

-      If orange packing material or blue tape is found on the drum unit and is removed, go to STEP d.

 

-      If no packing material or blue tape is found on the drum unit, go to STEP 7.

 

d.    After removing the packing material and blue tape, slide the drum back into the machine and close the front cover. 

 

e.    Once the display return to "Ready", print a document from your computer.

 

-      If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

-      If the colors are still not printing correctly, re-open the front cover and slide the drum unit out.  Then, continue on.

 

7.    Verify the toner cartridges are installed correctly and are in the correct slots for their color.

 

a.    Remove all four toner cartridges one at a time from the drum unit by holding the handle of the toner cartridge and slightly pushing it to unlock.  Then, pull it out of the drum unit.

 

b.    Reinstall all four toner cartridges one at a time by sliding them into the appropriate colored section on the drum unit until it clicks into place.  Toners should be installed in correct slots with Black (K) in the first slot, Yellow (Y) in the second slot, Magenta (M)in the third slot and Cyan (C) in the fourth slot.

 

 

c.    After removing and reinstalling each of the toner cartridges, slide the drum unit back into the machine and close the front cover.

 

8.    Once the display returns to "Ready", print a document from your computer.

 

-      If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

-      If the colors are still not printing correctly, continue on.

 

9.    Verify toner save mode is turned OFF. When you set the toner save feature to On, print appears lighter.

 

a.    Press the UP or DOWN ARROW key to select General Setup. Press the OK key.

 

b.    Press the UP or DOWN ARROW key to select Ecology. Press the OK key.

 

c.    Press the UP or DOWN ARROW key to select Toner Save. Press the OK key.

 

d.    Press the UP or DOWN ARROW key to select Off. Press the OK key.

 

e.    Press the CANCEL key to exit the menu.

 

10. Once the display returns to "Ready", print a document from your computer.

 

-      If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

-      If the colors are still not printing correctly, continue on.

 

11. Change the Color Mode in the printer driver. Follow the instructions for your operating system.

 

Windows

Macintosh

 

Windows

 

a.    Open the Printers folder.

               

Windows 7 or Server 2008 R2:

 

-      Click Start => Device and Printers

Or 

-      Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

Windows Vista or Server 2008:

 

-      Click Start => Control Panel => Hardware and Sound => Printers

 

Windows XP or Server 2003:

 

-      Click Start => Printers and Faxes

Or 

-      Click Start => (Settings) => Control Panel => Printers (and Faxes)

Or 

-      Click Start => Control Panel => Printers and Other Hardware => View Installed Printers

 

Windows 2000:

 

-      Click Start => Settings => Printers

 

b.    Right mouse click on the Brother machine and select Printing Preferences from the list.

 

c.    Click on the Settings button.

 

 

d.    Under Color Mode you can choose from Normal, Vivid, Auto, or None.

 

 

e.    Click on the Settings button to manually adjust the individual settings for Brightness, Contrast, Red, Green, Blue, and Saturation.

 

 

f.     Print a document from your computer.

 

-      If the print quality is acceptable, the issue is resolved.

 

-      If the print quality is still unacceptable, go to STEP 12

 

Macintosh

 

a.    Open a document.

 

b.    Click File and Print.

 

c.    If Printer and Presets are the only options on the Print window, follow the steps below for your operating system.

 

Macintosh OS 10.7 - 10.8: Click the Show Details button to the bottom to expand the Print window.

 

 

Macintosh OS 10.5 and 10.6: Click the blue down arrow to the right of the printer name to expand the Print window.

 

 

d.    Click on the drop menu (normally Copies & Pages by default) and click on Print Settings.

 

 

e.    Click the Advanced tab.

 

 

f.     Under Color Mode you can choose from Normal, Vivid, or None.

 

 

g.    Click on the Settings button to manually adjust the individual settings for Brightness, Contrast, Red, Green, Blue, and Saturation. Click OK.

 

 

h.    After you change any settings, if you want to save the current settings, you will need to save it as a preset.

 

Macintosh 10.7 - 10.8: Click on Default Settings next to Presets then select Save Current Settings as a Preset…. Type a name for this preset and click OK. This will be the default setting each time you print.

 

Macintosh 10.4.11 to 10.6: Click on Standard next to Presets then select Save As. Type a name for this preset and click OK. Each time the Print window is opened, click Standard next to Presets and select the name of the Preset you wish to use.

 

i.      Click on Print to print your document.

 

-      If the print quality is acceptable, the issue is resolved.

 

-      If the print quality is still unacceptable, continue on.

 

12. Check the settings within the application you are using. It may have options to adjust the color. Certain programs have their own settings that could potentially override the machine settings, which will affect color matching. If the problem persists contact your program or software vendor for assistance.

 

13. Make adjustments to the printer driver. The printer driver provides a host of adjustments that can be made to resolution, hue, color, saturation, etc. This is usually accessed from the File => Print option when you are about to print a document. The printer driver usually has a properties, preferences, or setup button that provides access to these adjustments. The exact location varies with the application being used. You may need to consult your application documentation for details.

 

14. Change the color profile settings of the printer driver. The color profile is used by the operating system and the machine to create the best possible match between the image on the computer screen and the image that is printed. Again, the location varies with the operating system that is used. You may need to consult the operating system documentation for details.

 

15. Postscript drivers often do a better job at reproducing graphics and images. It does so, however, at the expense of speed. Postscript drivers take a significantly longer time to process images. You can install the BR-Script3 driver from the Brother CD-ROM or download from the Brother web site http://solutions.brother.com.

 

NOTE: While these adjustments may make a significant difference in color matching the effect will be general and will change the output of everything being printed. Please keep in mind that an exact match may not be possible.

 

You should experiment with different combinations of the above features to choose the right solution.

 

16. Computer monitors display color as RGB (red, green, and blue). A monitor can display millions of colors. The color laser machine uses a 4 color printing process of CMYK (cyan, magenta, yellow, and black). The Brother machine uses these 4 colors to create as many colors as possible.

 

What we see on a computer monitor is emitted light. What we see on a printed document is reflected light. Due to this difference, we cannot get a 100% accurate match. The nature of both types of light and how our eyes react makes color matching between them a bit of a challenge. Even LCD monitors are different from CRT monitors, as the brightness and contrast differ greatly.

 

The paper brightness and smoothness will affect the colors you see printed on the page. The colors you see on the page may look different in natural light, soft white light, and fluorescent light.

 

17. Verify if you are using genuine Brother toner cartridges.

 

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner. 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: