Description of Problem 100000022723
LED light is on solid or the Status Monitor states Replace Drum. What
should I do?Description of Solution 200000028947
The machine uses a drum unit
to create print images on paper. If the Drum LED (yellow) is lit solid or the
status monitor displays the message "Replace Drum:, the drum unit is at the end
of its life and should be replaced with a new drum unit (DR-420).
The drum unit is a consumable
item, and it is necessary to replace it periodically. There are many factors
that affect the actual life of the drum, such as temperature, humidity, type of
paper, and how much toner you use for the number of pages per print job.
The estimated drum life is approximately 12,000 pages A4 or Letter size
single-sided pages at 1 page per job. Because of the many factors affecting the
actual drum life, we cannot guarantee a minimum number of pages to print from
Brother strongly recommends that customers use only genuine
Brother drum units and/or toner cartridges. Each Brother laser printer is
designed to work at pre-set temperatures that are matched exactly to each of our
individual toner formulations. Each individual component is designed to
work with the other to ensure quality and reliability. Using non-Brother
supplies may affect the hardware performance, print quality, and machine
reliability. The Brother limited warranty does not apply to any problem that is
caused by the use of third party drum units, toner cartridges, or toner.
If you find that your
retailer does not carry the specific supplies and accessories you are looking
for, you can purchase them by calling our toll free Accessory Line on
1-877-552-MALL (6255) or shop on-line at our website at http://www.brothermall.com.
If you have a new DR420 ready to install into the
machine, refer to the solution: How
do I install a new drum unit? How do I replace the drum unit?
- If you installed a
replacement drum and the Drum LED (yellow) NEVER went out or the status monitor
NEVER stopped displaying the message REPLACE DRUM, do the following to verify
the drum counter was reset:
1. Open the
Take out the drum unit and toner
cartridge assembly and reinstall it into the machine. DO NOT close
the front cover.
Press and hold down the GO button
for about 4 seconds until all of the LEDs light up. Once all four LEDs are
lit, release the GO button.
4. Close the front
5. Confirm the drum LED is
If the Drum LED is still lit or the
message continues to appear, repeat STEPS 1-5 to
confirm the drum counter was reset properly.
- If the Drum LED is still
lit or the message continues to appear after repeating Steps 1 – 5 and your
machine is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area by clicking on the link below:
or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
If your machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.