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Description of Problem 100000022723

The Drum LED light is on solid or the Status Monitor states Replace Drum. What should I do?


Description of Solution 200000028947

The machine uses a drum unit to create print images on paper. If the Drum LED (yellow) is lit solid or the status monitor displays the message "Replace Drum:, the drum unit is at the end of its life and should be replaced with a new drum unit (DR-420).

 

The drum unit is a consumable item, and it is necessary to replace it periodically. There are many factors that affect the actual life of the drum, such as temperature, humidity, type of paper, and how much toner you use for the number of pages per print job.  The estimated drum life is approximately 12,000 pages A4 or Letter size single-sided pages at 1 page per job. Because of the many factors affecting the actual drum life, we cannot guarantee a minimum number of pages to print from your drum.   

 

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.

 

If you find that your retailer does not carry the specific supplies and accessories you are looking for, you can purchase them by calling our toll free Accessory Line on 1-877-552-MALL (6255) or shop on-line at our website at http://www.brothermall.com.

 

-  If you have a new DR420 ready to install into the machine, refer to the solution: How do I install a new drum unit? How do I replace the drum unit?

- If you installed a replacement drum and the Drum LED (yellow) NEVER went out or the status monitor NEVER stopped displaying the message REPLACE DRUM, do the following to verify the drum counter was reset:

 

1. Open the front cover.

 

2. Take out the drum unit and toner cartridge assembly and reinstall it into the machine.  DO NOT close the front cover.

 

 

3. Press and hold down the GO button for about 4 seconds until all of the LEDs light up.  Once all four LEDs are lit, release the GO button. 

 

4. Close the front cover. 

 

5. Confirm the drum LED is now off.

 

- If the Drum LED is still lit or the message continues to appear, repeat STEPS 1-5 to confirm the drum counter was reset properly.

 

- If the Drum LED is still lit or the message continues to appear after repeating Steps 1 – 5 and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

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