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Description of Problem 100000022752

I am unable to print from Macintosh OS X 10.4.11 - 10.10 using a wireless network connection. What can I do?


Description of Solution 200000028989

 

PART 1: DELETE AND RE-ADD THE PRINTER

 

1.    Open Printers & Scanners.  Refer to the following solution for instructions if needed - How do I open Print & Scan in Macintosh OS X? 

 

2.    Highlight the Brother Printer Driver that you would like to delete from the list.

 

NOTE: If the Printer driver is not listed, continue to STEP 6.

 

3.    Click the - (Minus) button located below the Printers section on the left side.

 

 

4.    Click OK or DELETE PRINTER to confirm that you want to delete the printer.

 

 

5.    If you have multiple copies of the Brother Printer Driver, repeat STEPS 2 - 4 for each copy.

 

6.    Click the + (Plus) button located below the Printers section on the left side.

 

7.    Click the Default Icon located at the top of the window.

 

8.    Select your machine from the Printer Name list

 

NOTE:  If your Printer is not in the list, continue to PART 2.

 

9.    From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT:  If the CUPS Driver is not available from the Use or Print Using list, continue to PART 2.

 

10. Click ADD. The Brother Printer Driver will now be available in the list.

 

 

11. Close Print & Scan.

 

12. Attempt to print again.

 

-      If you can print, then the issue is resolved.

 

-      If you are still unable to print, continue to PART 2.

 

 

PART 2: VERIFY THE BROTHER MACHINE'S STATUS

 

Check the LEDs for any errors that will prevent printing such as a Toner or Paper error. 

 

-      If the LEDs show an error, please resolve this problem and attempt to print again.  You can find appropriate solutions to resolve many issues.  Visit http://www.brother-usa.com/ for FAQs.

 

-      If there are no LED errors that will prevent printing, continue to PART 3.

 

 

PART 3: VERIFY THE NETWORK CONNECTION

 

1.    Verify that there is no Ethernet cable connected between the Brother machine and the router or access point.

 

2.    Print the Network Configuration report by pressing the GO key 3 times.

 

3.    Look at the last page of the Printer Settings. Locate the Node Type near the top of the page.

 

-      If the Node Type is Brother NC-7800w, IEEE 802.11b/g (Active), go to STEP 4

 

-      If the Node Type is Brother NC-7800w, IEEE 802.11b/g (Inactive) or Brother NC-8200h, Ethernet 10/100BASE-TX (Active), enable the wireless network card by following the steps below:

 

a.    Hold down the blue GO key for 20 seconds.  Release the GO key when a page starts to print from the printer.

 

b.    Wait 1 minute. It is very important to wait 1 minute before continuing. If you do not wait at least 1 minute, the Brother machine may not have enough time to join the network and receive an IP address.

 

c.    Print the Printer Settings by pressing the GO key 3 times. Look at the last page and verify the Node Type is Brother NC-7800w, IEEE 802.11b/g (Active). 

 

4.    Locate the IP Address of the Brother machine near the middle of the page.

 

-      If the IP address appears to be valid, go to STEP 5.

 

-      If the IP address appears to be invalid, then you will need to connect the machine to the network.  Go to PART 4. If you have already tried once to connect your machine and you still do not have a valid IP address, contact your router manufacturer or network admin for support with your network.

 

NOTE:  Valid IP addresses on your network will be unique and based on the way the network is configured.  The following are some common examples of probable invalid IP addresses:

 

-      All zeroes (000.000.000.000)

 

-      An APIPA (Ad-hoc) address (169.254.x.x) on an Infrastructure (Router/Access Point) network

 

-      An address within an incorrect range for your network (i.e. Brother Machine = 192.168.1.x but network IPs are normally in a different range such as: 10.10.100.x)

 

5.    If your Macintosh computer is wireless, verify that it is connected to the same SSID (Network Name) as the Brother machine (found on the Network Configuration).  Click the wireless symbol near the top right corner of your screen to see which SSID is selected.

 

NOTE: If your Macintosh computer is not connected to the same SSID as the Brother machine, then this will likely prevent you from printing.  Reconnect either the Macintosh computer or the Brother machine to the correct network.

 

IMPORTANT:  Some access points and routers have both a primary and guest network.  Guest networks allow access to the network Internet connection, but restricts direct access to the network.  The Brother machine should be setup on the primary network and not the guest network.

 

6.    On the Macintosh computer, browse to: Go => Computer => Macintosh HD => Applications => Utilities => Network Utility.

 

NOTE: Depending on your Operating System's version or configuration you may not be able to locate the Network Utility using the previous path.  Instead, you may search for it using the Spotlight search or you may browse to: Go => Computer => Macintosh HD => System => Library => CoreServices => Applications => Network Utility.

 

7.    Click the PING tab at the top of the window.

 

8.    Enter the Brother machine's IP address in the section labeled "Enter the network address to ping" (may vary depending on Operating System).

 

 

9.    Select Send Only _ Pings and change the value to 4

 

10. Click the PING button.  An example of what the results may say are below:

 

Fig 1: The Brother machine responds.  Good Network Communication.

 

Fig 2: The Brother machine does not respond.  No Network Communication.

 

-      If the Brother machine responds (see Fig 1 above), go to PART 5.

 

-      If the Brother machine does not respond (see Fig 2 above), then you will need to setup your machine on the network properly.  Continue to PART 4.  If you have already tried once to connect your machine and you still cannot communicate, contact your router manufacturer or network admin for support with your network.

 

 

PART 4:  ESTABLISH A WIRELESS CONNECTION

 

You will need to configure the wireless printer on the network. Refer to solution - Wireless Setup Methods  

 

Once the printer is setup on your wireless network, repeat the steps from PART 3.

 

 

PART 5: DOWNLOAD AND INSTALL THE PRINTER DRIVER

 

1.    Visit http://www.brother-usa.com/ to download the printer driver for your model machine.  For instructions on how to download the Printer Driver, refer to the solution - How do I navigate the Brother website to download software, drivers, and utilities?  

 

2.    Once the driver has downloaded, double click the installer package icon "xxxxxxxx.pkg".

 

 

NOTE (For Macintosh 10.8 and 10.9 users): You may receive a message stating that the driver package cannot be opened because it is from an unidentified developer.  If this happens, you can still open the driver package by completing the following steps:

 

  1. Hold down the Control-key and click the installer package file.

 

  1. Choose Open.

 

  1. Choose Open again.  The installation will begin.

 

For more information, refer to the solution - I receive a message stating: xxxxxxx.xxx (file name) can't be opened because it is from an unidentified developer on Macintosh OSX 10.8 or 10.9 when I attempt to install Brother software. What can I do? 

 

3.    On the welcome screen click CONTINUE.

 

4.    On the software license agreement screen click CONTINUE. 

 

 

5.    When the message appears stating:  To continue installing the software you must agree to the terms of the software license agreement. Click AGREE.

 

 

6.    If you are prompted to Select a Destination, choose your disk drive and click Continue

 

 

NOTE:  If you do not receive this window, then continue to the next step.  If you want to configure the install's destination, you may click "Change Install Location" on the next screen and you will receive this option.

 

7.    On the Standard Install screen click INSTALL.

 

 

8.    When prompted, enter your admin password to complete the install.

 

9.    Once the install completes, reboot the Macintosh only if prompted to do so.  Otherwise, continue to STEP 10.

 

10. Open Printers & Scanners.  Refer to the following solution for instructions if needed - How do I open Print & Scan in Macintosh OS X? 

 

11. Click the + (Plus) button located below the Printers section on the left side.

 

12. Click the Default icon located at the top of the window.

 

13. Select your machine from the Printer Name list.

 

NOTE:  If the printer is not listed, click on the IP tab and enter the Brother machine's IP address.

 

14. From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

15. Click ADD. The Brother Printer Driver will now be available in the list of printers.

 

16. Attempt to print again.

 

-      If you can print, then the issue is resolved.

 

-      If you are still unable to print, the issue is likely related to your computer or is a problem with your network.  Contact your computer manufacturer, router manufacturer or network admin for further support.

 

 

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