Description of Problem 100000022772
Drum and Error LEDs are lit OR the Status Monitor states DRUM STOP. What should
I do?Description of Solution 200000029013
If the status
monitor displays the message DRUM STOP or if the Drum LED (yellow) and Error LED
(amber) are lit solid, the drum unit is at the end of its life and must be
replaced with a new drum unit (DR420).
The drum unit is a
consumable item, and it is necessary to replace it periodically. There are many
factors that determine the actual life of the drum, such as temperature,
humidity, type of paper and how much toner you use for the number of pages per
print job. The estimated drum life is approximately 12,000 pages A4 or Letter
size single-sided pages at 1 page per job. Because of the many factors affecting
the actual drum life, we cannot guarantee a minimum number of pages to print
from your drum. The part number for the drum unit is DR420.
recommends that customers use only genuine Brother drum units and/or toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
If you find your
retailer does not carry the specific supplies and accessories you are looking
for, you can purchase them by calling our toll free Accessory Line on
1-877-552-MALL (6255) or shop on-line at our website at http://www.brothermall.com.
If you would like
instructions on how to install a new drum, go to solution - How
do I install a new drum unit? How do I replace the drum