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Description of Problem 100000022815

The installation doesn't continue past the connect USB cable screen in Windows XP, Vista, 7, 8, or 8.1.  What can I do?

Description of Solution 200000029081


This issue can occur if you were unsuccessful in an attempt to install the Brother software and did not remove it from your computer before attempting to install again. It can also occur if you connected the USB cable before the software installation prompt appeared or there is a problem with the cable's connection.



1.    Verify the USB cable you are using meets the recommended specifications and connections listed below:


-      We recommend that the USB A/B cable is no longer than 6ft.  Although the connectivity may still be good with a longer cable, Brother suggests that the shorter the cable is, the better the rate of success will be.


-      Verify the USB cable is NOT USB to Parallel.  If so, you must replace the cable.


-      If you are using a USB hub or cable extension, disconnect the cable from the hub and connect it directly to the computer.


-      If a USB card was installed on the computer, remove the cable from the port attached to the card and connect the cable to the USB port that came with the computer.


2.    Verify that the cable is securely connected on both ends and that the cable connects to both the Brother machine and the PC in the correct port.  Reseat the cable if necessary.


IMPORTANT NOTE FOR HL2270DW and HL2275DW:  There are two ports on the back of the Brother machine. The USB port is the bottom port. The Ethernet port is the top port. Verify you are connecting the USB cable to the USB port and not the Ethernet port.


3.    Try connecting to different ports on the pc.  The front USB ports on some computers will not recognize the Brother machine.  Try a port in the back, or another available port if possible.


4.    If the installation still doesn't continue, try another USB cable. The current cable you are using may be defective.


5.    If a second USB cable doesn't resolve the issue, you will need to run the uninstall tool to remove any prematurely installed drivers and attempt to reinstall in the correct sequence.  Refer to the solutions:


How do I uninstall the printer driver in Windows? 


How do I download and install the full driver and software package using a local USB connection for Windows?

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