Description of Problem 100000022815
The installation doesn't continue past the connect
USB cable screen in Windows. What can I do?Description of Solution 200000029081
issue can occur if you were unsuccessful in an attempt to install the Brother
software and did not remove it from your computer before attempting to install
again. It can also occur if you connected the USB cable before the software
installation prompt appeared or there is a problem with the cable's
Verify the USB cable you are using meets the recommended specifications
and connections listed below:
We recommend that the USB A/B cable is no longer than 6ft. Although the
connectivity may still be good with a longer cable, Brother suggests that the
shorter the cable is, the better the rate of success will be.
Verify the USB cable is NOT USB to Parallel. If so, you must replace the
If you are using a USB hub or cable extension, disconnect the cable from the hub
and connect it directly to the computer.
If a USB card was installed on the computer, remove the cable from the port
attached to the card and connect the cable to the USB port that came with the
Verify that the cable is securely connected on both ends and that the cable
connects to both the Brother machine and the PC in the correct port.
Specifically verify that the USB cable is not connected to the Network port or
any other port other than the USB port. Reseat the cable if
HL2270DW and HL2275DW USB users: There
are two ports on the back of the printer. Be sure to connect to the USB port
which is the lower port. Do not connect the USB cable to upper port which is the
Try connecting to different ports on the pc. The front USB ports on
some computers will not recognize the Brother machine. Try a port in the
back or another available port if possible.
If the installation still doesn't continue, try another USB cable. The
current cable you are using may be defective.
If a second USB cable doesn't resolve the issue, you will need to run the
uninstall tool to remove any prematurely installed drivers and attempt to
reinstall in the correct sequence. Refer to the solution - How
do I uninstall the printer driver in Windows?