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Description of Problem 100000022827

When I try to print from Microsoft Word or another program, I receive a message stating: Manual Feed, Load Paper XX, or No Paper. What can I do?


Description of Solution 200000029101

This issue can be caused if the paper source in the program is set to Manual feed or MP tray or if the paper size is set to custom/special. It can also be caused if the document you are trying to print was created as a letter, mailing, or label using the Envelopes and Labels Wizard. The document will try to print according to the rules setup in the wizard when it was created. Envelopes and labels must be fed in the manual feed slot or MP tray of the Brother machine.  

 

To troubleshoot this issue, complete the following steps:

 

I. CLEAR THE ERROR MESSAGE

 

1. Open the Printers folder:

 

Windows 8:

Move your mouse to the lower left corner of the Desktop or Start screen. => Right-click the screen and then left-click Control Panel. Under Hardware and Sound, click View devices and printers.

 

Windows 7 or Server 2008 R2:

 

- Click Start => Device and Printers.

 

- Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

Windows Vista or Server 2008:

 

-  Click Start => Control Panel => Hardware and Sound => Printers.

 

Windows XP or Server 2003:

 

- Click Start => Printers and Faxes.

 

- Click Start => (Settings) => Control Panel => Printers (and Faxes)

 

- Click Start => Control Panel => Printers and Other Hardware => View Installed Printers

 

Windows 2000: Start => Settings => Printers.

 

 

2. Open the print queue:

 

Windows 8

Right-click on the Brother "Printer Driver" and select See what's printing.

 

Windows 2000, XP, Vista Users:  Double click on your model machine.  The Brother machine's print queue window will appear.

 

Windows 7 Users: Right-click on the Brother printer and select See What's Printing.

 

3.  Cancel the print job:

 

- To cancel all documents click Printer => Cancel All Documents (or Purge Print Documents).

 

- To cancel only selected print jobs, click on the specific job to highlight it.  Then click Document => Cancel.

 

4.  Click Yes.  This should clear the queue.

 

NOTE:  You may have to make several attempts to completely clear the print queue.

 

5.  Right click on the Brother printer and left click Printing Preferences.

 

6. Verify that in the Paper Source section the dropdown boxes for "First Page" and "Other Pages" do not list MP Tray or Manual. Select another paper source such as Tray 1.

 

7. Insert paper into the manual feed slot/MP tray and allow the print job to complete if available on the Brother machine. If there is no manual feed or MP Tray and the error message is still on the Brother machine, cycle the power to clear the message. Once the message is clear, continue to the next step.

 

NOTE: The instructions below are for Microsoft Word. If using a program other than Microsoft Word or a different version, search for the Default Paper Source and Default Paper Size settings. If you cannot locate these settings, contact the program's manufacturer for assistance.

 

 

II. VERIFY THE DEFAULT PAPER SOURCE

 

To change your default Paper Source, complete the following steps. Please note that depending on your version of MS Word, the screen layouts may differ:

 

1. In Microsoft Word, click File or the Page Layout tab depending on your version of Word then click Page Setup.

 

2. Click the Paper Source tab or Paper tab depending on your version of Word.

 

3. Under the sections labeled First Page and other pages ensure that MP Tray or Manual is not selected. Select another paper source such as Tray 1.

 

4. Click OK.

 

5. Click Tools => (Letters and Mailings) => Envelopes and Labels or click the Mailings tab depending on your version of Word.

 

6. Click the Envelopes tab.

 

7. Click Options and choose the Printing Options tab.

 

8. Ensure that MP Tray or Manual is not selected. Select another paper source such as Tray 1 and click OK.

 

9. Click the Labels tab.

 

10. From the Tray dropdown ensure that MP Tray or Manual is not selected. Select another paper source such as Tray 1 and click OK.

 

11. Close the Envelopes and Labels configuration by clicking the X in the top right corner.

 

 

III. VERIFY THE DEFAULT PAPER SIZE

 

To change your default Paper Size, complete the following steps. Please note that depending on your version of MS Word, the screen layouts may differ:

 

1. In Microsoft Word, click File or the Page Layout tab depending on your version of Word then click Page Setup.

 

2. Click the Paper Size tab or Paper tab depending on your version of Word.

 

3. Ensure that the paper size is not set to Custom, or any other special paper size. Unique and special paper sizes are generally not supported through the main paper tray and will attempt to feed through the manual feed slot/MP tray.

 

4. Click OK.

 

5. Attempt to print your document again. You should no longer receive the error message.

 

If the issue continues refer to the documentation or the software vendor of the application you are printing from for steps on selecting the output tray from within that application.

 

 

 

 

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