Answer to your Frequently Asked Question:

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Description of Problem 100000023002

Why does the machine display "Insert Tape Cassette!"?

Description of Solution 200000029323

The machine does not recognize the tape cassette installed in the machine, please follow the steps below.


1. Turn Off the machine.


2. Open the tape compartment cover and remove the tape cassette from the machine.


3. There are six sensors in the tape compartment to detect the cassette tape installed in the machine.  They all have a spring inside pushing it upward.  Visually check if any sensor stuck in the down position or physically damaged. 


4. Re-install tape cassette back into the tape compartment.  Push down on top of the cassette; ensure that it is seated firmly in the tape compartment and close the cover.


5. Turn On the machine and try printing a label.


6. If the error message appears, try another tape cassette.


If the problem persists, your machine may require service.


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:   


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