Description of Problem 100000023002
Why does the machine display "Insert Tape
Cassette!"?Description of Solution 200000029323
The machine does
not recognize the tape cassette installed in the machine, please follow the
1. Turn Off the
2. Open the tape
compartment cover and remove the tape cassette from the machine.
3. There are six
sensors in the tape compartment to detect the cassette tape installed in the
machine. They all have a spring inside pushing it upward. Visually
check if any sensor stuck in the down position or physically damaged.
4. Re-install tape
cassette back into the tape compartment. Push down on top of the cassette;
ensure that it is seated firmly in the tape compartment and close the cover.
5. Turn On the
machine and try printing a label.
6. If the error
message appears, try another tape cassette.
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: