Answer to your Frequently Asked Question:

 
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Description of Problem 100000023124

How can I clean the printhead?


Description of Solution 200000029483

To maintain good print quality, the machine will automatically clean the print head when needed.  You can also complete the cleaning process manually if there is a print quality issue, such as horizontal lines in text, blank text or faded print.  You can clean Black only, three colors (Cyan/Yellow/Magenta) at a time or all four colors at once.

 

Note:  Cleaning the print head consumes ink.  Cleaning too often uses ink unnecessarily.

 

Do the following to clean the print head:

 

a. Press the INK key.

 

b. Press the UP OR DOWN ARROW key to select Cleaning.

c. Press OK.

d. Press the UP OR DOWN ARROW key to select BLACK, COLOR or ALL depending on what you want to clean.

 

e. Press OK.

The machine will clean the print head.  When cleaning is finished, the machine will go back to Ready automatically.  If you are experiencing a print quality issue, we recommend you repeat the print head cleaning for each color showing an issue at least four (4) times.

 

If you are experiencing a print quality issue and want to see if the cleanings are improving the print quality, print a Print Quality Check Sheet (PQCS) after the first cleaning and then print another PQCS after repeating the print head cleaning steps at least three (3) more times (4 total cleanings).  You can then compare the two Print Quality Check Sheets.

 

Do the following to print a Print Quality Check Sheet:

 

a. Press the INK key.

 

b. Press the OK key to select Test Print.

c. Press the OK key to select Print Quality.

d. Press COLOR START.

NOTE: The machine will generate the Print Quality Check Sheet (PQCS). On the PQCS each of the four colors is represented by a slanted square pattern made up of 96 individual blocks. The colors should appear (from left to right): Black - Yellow - Cyan - Magenta.  Cyan is the light blue color and Magenta is the pinkish color.

 

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