Description of Problem 100000023160
Why does the message "Replace Toner" or "Toner Low" continue to appear on the
display after I replaced the toner cartridge?Description of Solution 200000029529
solution is to be used only when the "Replace Toner" or "Toner Low" message
appears immediately after a new, unused genuine Brother toner
cartridge has been installed.
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
Did you replace the
toner cartridge with a NEW, out of the box, genuine Brother toner cartridge
NOTE: If a toner cartridge
from another machine was installed (even if there's still toner left in the used
cartridge), the message "Replace Toner" would continue to appear on the display.
To clear the message a new, genuine Brother toner must be installed.
Open the front
cover and remove the drum and toner assembly.
NOTE: We recommend placing
the toner and drum assembly on a piece of paper in case of accidental spill or
Remove the gray toner
cartridge from the black drum by holding down the blue lock lever on the right
side of the drum unit and lifting the toner cartridge out.
Gently rock the
toner cartridge from side to side.
Reinstall the toner
cartridge into the drum unit.
Reinstall the drum
and toner assembly into the printer and close the front cover.
7. If the
problem continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
If your machine is out
of warranty, you can locate a Brother Authorized Service Center using the
information listed above.