Answer to your Frequently Asked Question:

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Description of Problem 100000023193

Why am I unable cut off the label?

Description of Solution 200000029569

1. Open the back cover; ensure the Cutter Blade unit and the Cutter Board are installed in the machine.


Note: The Cutter Blade unit and Cutter Board are the two yellow plastic parts by the tape exit area.


2. Ensure that the back cover is latched onto the machine; the cutter will not work if it is not completely close.


3. Ensure the cutter lever is not jam.  Press down on the cutter lever and then release the lever.  The cutter lever should move about 3/4-inch.  When the lever is released, it should spring back up to the initial position.


a. If the cutter level jams, try removing the Cutter Blade unit (yellow plastic part closest to the cutter lever) and reinstalling it back into the machine.  The Cutter unit should go straight down into the machine.  Close the back cover, and check the movement of the lever again.  If the problem persists, your machine may require service.


b. If the cutter lever moves OK; open the back cover, lift up the Cutter Board and rotate it 180 degree, so that the opposite side of the board is facing the cutter blade.  Close the back cover and try cutting off a label.


4. Try replacing the Cutter Blade and Cutter Board (accessory stock # TC5).


If the problem persists, your machine may require service.


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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