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Description of Problem 100000023202

My drum and toner are stuck inside the machine.  What can I do?


Description of Solution 200000029579

The drum and toner can become stuck in the machine if the develop joint link is not attached properly.

 

1. Open the front cover.

 

2. Remove the drum and toner.

 

- If you are able to remove the drum and toner, the issue is resolved.

 

- If you are unable to remove the drum and toner, continue to the next step.

 

3. Looking into the interior of the machine, there should be a plastic latch (develop joint link) on the left side of the machine that is connected to the front cover (connector), an inch left of the manual feed slot. This plastic latch is usually not the same color as the front and side cover. 

 

 

- If the develop joint link (plastic latch) is there but not connected to the connector on the front cover, continue to STEP 4.

 

- If the develop joint link (plastic latch) or the connector on the front cover is broken, go to STEP 5.

 

4. Pull the end of the develop joint link (plastic latch) towards the connector on the front cover. If the develop joint link (plastic latch) pulls out, pull it gently to the left of the connector and then push it over the connector, securing it firmly onto the connector. Remove the drum and toner.

 

 

- If you are able to remove the drum and toner, the issue is resolved.

 

- If you are unable to remove the drum and toner or secure the develop joint link (plastic latch) onto the connector, continue to the next step.

 

5. Pull the end of the develop joint link (plastic latch) towards the connector on the front cover.  Keep the latch pulled out and remove the drum and toner.

 

- If you are able to remove the drum and toner, discontinue troubleshooting.  We recommend you take your machine to a Brother Authorized Service Center to have it repaired. You can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

NOTE: After reinstalling your drum and toner, the machine will not operate as intended until the develop joint link (plastic latch) is moved back into position. 

 

- If you are unable to remove the drum and toner and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

 

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