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Description of Problem 100000023213

When I attempt to scan using control center, I receive the error message: XXX-XXXX cannot be found. Error CC4-202. What can I do?


Description of Solution 200000029593

 

- Network Users (Machines that have a built in network card only)

- Local Connection Users

 

 

PART 1 - NETWORK USERS (Machines that have a built in network card only)

 

If this error only occurs from the device button, then the issue is caused because the computer has two or more active network connections.  For example the computer is wired and wireless to the same router or has two wireless connections.  If this is the case, you must choose one type of connection and disable the other.  To determine if the computer has multiple network connections:

 

1. On the computer, click Start => Run (or in the Search line).

 

2. Type: CMD and press ENTER.

 

3. A command prompt window will open.

 

4. Type: IPCONFIG and press ENTER.

 

5. You should receive information about your computer's network connection.  Make a note of the IP or IPv4 Address.  You may have to scroll to see all IP addresses.

 

-         If you have two network connections (like in the example below), then please disable one.  If you can't determine how to disable one, contact your Network Admin or Router Manufacturer for support.

 

 

-         If you have only one network connection, continue to PART 2.

 

 

PART 2 - TEST SCANNER DRIVER WITH ANOTHER APPLICATION

 

Ensure that you are able to scan into a different application such as PaperPort, Scanner and Camera Wizard, MS Paint or Windows Fax and Scan.  The available scan application will vary depending on the Operating System.

 

-         If you are able to scan with another application, continue to PART 3.

 

-         If you are not able to scan, then this solution DOES NOT apply.  Please refer to a general solution for "unable to scan" based on the OS and connection type.

 

PART 3 - DOWNLOAD AND RUN THE CONTROLCENTER4 UPDATE TOOL

 

1.  Download the ControlCenter4 Update Tool from the Brother website http://www.brother-usa.com/downloadsClick here for instructions on how to navigate the Brother Website. 

 

NOTE: If the ControlCenter4 update tool is not available as a download for your machine, continue to PART 4.

 

2. Locate the file you downloaded CC4Updater… and double-click on it.

 

3.  If prompted with a security warning, click RUN.

 

4.  Once the decompression is complete, click OK.

 

5. Locate and double-click on the decompressed file labeled ControlCenter4 Updater.exe.

 

6. Click NEXT.

 

 

7. Once the installation is complete, choose Yes, I want to restart my computer now and click FINISH.  The computer will restart.

 

 

8.  Once the computer has restarted, open the ControlCenter again:

 

Windows 7 or earlier: 

 

  1. Click Start => (All) Programs => Brother => XXX-XXXX => ControlCenter4. The ControlCenter4 application will be loaded in the Task Tray near the system clock.

 

  1. Right-click on the ControlCenter4 icon   located in the Task Tray and left-click on Open.  

 

Windows 8:

 

 

a.    Click  Brother Utilities

 

b.    Click the dropdown list to select your model if it is not already selected.

 

c.    Click Scan.

 

d.    Click ControlCenter4.

 

 

9. Attempt to scan again:

 

-      If the document scans successfully, then the issue is resolved.

 

-      If you still receive the error message, continue to PART 4.

 

 

PART 4 - DOWNLOAD AND RUN TWAIN_RESET PATCH

 

1.  While connected to the Internet go to the following address:  http://support.visioneer.com/utilities/twain_reset.exe

 

2. Click RUN.

 

NOTE: If you are not prompted to run the program, you may save it and run it from the save location.

 

3. If prompted, click OK to reset the default Twain Source.

 

4. Restart computer and attempt to scan:

 

-      If the document scans successfully, then the issue is resolved.

 

-      If you still receive the error message, continue to PART 5.

 

 

PART 5 - UNINSTALL AND REINSTALL THE SOFTWARE

 

Before you uninstall, ensure that you have the compatible driver disc or the ability to download the software to be reinstalled.

 

1. Uninstall the software:

 

Windows 7 or earlier:

 

a.    Click Start => All Programs => Brother => MFL-Pro or XXX-XXXX (Machine's Model) => Uninstall.

 

b.    You will be asked if you are sure you want to remove this software. Click YES.

 

c.    A Brother MFL-PRO Uninstaller will appear. Click OK. The un-installation will begin.

 

d.    Once the software has been uninstalled, choose YES I WANT TO RESTART MY COMPUTER NOW and click FINISH. Your computer will now restart and the MFL-Pro Suite has now been removed from your PC.  Continue to PART 5 STEP 2.

 

 

 

Windows 8:

 

  1. Click  Brother Utilities.  

 

  1. Click the dropdown list to select your model if it is not already selected.

 

  1. Click Tools.

 

  1. Click Uninstall.

 

 

  1. The Brother MFL-Pro Uninstaller window will appear.  Click OK.

 

  1. The uninstall will now continue.  You may be prompted to confirm the uninstall procedure. If so, click OK

 

  1. Once this is complete you will see a window stating: For successful uninstallation, you must restart Windows.  For USB cable users, disconnect the cable from the Brother machine.

 

h.    Select YES, I WANT TO RESTART MY COMPUTER NOW. And click FINISH.  Your computer will now restart and the MFL-Pro Suite has now been removed from your PC.  Continue to PART 5 STEP 2.

 

 

2. Now that the Brother software is uninstalled disable all anti-virus, spyware, and registry cleaning software and then reinstall the Brother MFL-Pro software using the disc (if compatible) or download (http://www.brother-usa.com/downloads).

 

3. Once the Brother software is installed test by scanning from the Brother ControlCenter.

 

-      If the image scanned the issue is resolved.

 

-      If the error continues to appear, there appears to be a problem related to your computer's registry settings. You may use a different method for scanning, such as PaperPort, as an alternative.  Please contact your computer manufacturer for further support.

 

 

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