Description of Problem 100000023222
When I press the Scan button, my computer's name does not appear or I receive
a message on the LCD stating: Check Cable or Check Connection. I'm using a
Windows computer and a network connection. What can I
do?Description of Solution 200000029608
you begin, ensure all active firewalls are disabled. Once you are able to
scan, re-enable the firewall to make sure it is not blocking the required
network connection. Click
here for information about required firewall ports.
Print the Network Configuration list:
MENU, 6 (Print Reports), 6 (Network Config), BLACK
START. The report will print.
- Verify that the
Brother machine has a valid IP address for your network. If there IP address
is not valid, then the machine will need to be connected to the network using
the initial setup instructions.
An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an
Infrastructure network, or an address within an incorrect range for your
Verify the computer's network connection:
- On the computer,
click Start => Run (or in the Search line).
- Type: CMD
and press ENTER.
- A command prompt
window will open.
IPCONFIG and press ENTER.
- You should
receive information about your computer's network connection. Make a
note of the IP or IPv4 Address. You may have to scroll to see all IP
the computer has multiple network connections (two or more IP or IPv4
addresses), then you will need to disable all but one. If you cannot
determine how to disable the connections, refer to your Network/Computer Admin
or Router Manufacturer for support.
have no IP or IPv4 address, then the computer is not on the network. Refer
to your Network/Computer Admin or Router Manufacturer for support
Open the Scanner folder:
2000/XP Users: Click Start
=> (Settings) => Control Panel => Scanners And
Users: Click Start => Control Panel => Hardware And
Sound => Scanners And Cameras.
Users: Click Start
=> In the Search line type: Cameras => Click the link for
View Scanners and Cameras.
sure the Brother scanner is selected and click PROPERTIES or right click
on the Brother scanner and click PROPERTIES.
If the scanner driver is not listed, then this is the cause of your issue.
You will need to install the Brother MFL-Pro software.
Click on the Network Setting tab.
6. Click the
BROWSE button. The computer will search for the Brother
If the machine is
found successfully, ensure the IP address matches the address of the Brother
machine. Highlight the search result and click OK.
If the machine
isn't found successfully, then there is no communication between the devices
over the network. This may be caused by a firewall or other security
program blocking communication. Try to eliminate as many of these
applications and try browsing again. Contact your network admin or computer
manufacturer for further support.
7. Change the
setting to Specify Your Machine By Address. The IP Address should
match the machine's IP address found in the previous step or you can manually
specify the machine's IP address.
Click on the Scan To Button tab.
Check Register your PC with the "Scan To" functions at the
Enter in an ID for your computer under Display Name. This ID will show up
on the Brother Machine when you use the Scan To option.
cannot have more than one computer on the network using the same ID.
Attempt to scan again to verify that the issue is resolved. If you are still
unable to scan:
Verify that there
are no security applications or firewalls running on the computer that could
prevent network communication.
Attempt to scan
from another network-connected computer.
These steps will
help determine if the issue is specific to this computer. If you can scan
from other computers, then contact your computer manufacturer or network
administrator for assistance troubleshooting this specific computer.