Description of Problem 100000023616
How do I clear the message "Replace Parts
Drum"?Description of Solution 200000030137
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges, or toner.
machine displays the message "Replace Parts Drum", the drum unit has reached the
end of its life and a new drum unit will need to be installed. The yield of a
drum unit is approx. 25,000 pages (A4/Letter single sided pages). Please
purchase and install a new drum unit (Part # DR310CL).
-DO NOT touch the
surface of the drum unit. If you touch it, it could degrade the print
- Damage caused by
incorrect handling of the drum unit may void your warranty.
1. Press the front cover release
button and then open the front cover.
2. Hold the green handle of the drum
unit. Pull the drum unit out until it stops.
3. Turn the
green lock lever (1) at the left of the machine counterclockwise to the release
position. Holding the green handles of the drum unit, lift the front of the drum
unit and remove it from the machine.
NOTE: If you cannot pull the
drum unit out, make sure that the front cover is fully open.
4. Hold the handle of the toner
cartridge and slightly push it toward the machine to unlock it. Then pull it out
of the drum unit. Repeat this for all the toner cartridges.
5. Unpack the new drum unit and
remove the protective cover.
6. Hold the handle of the toner
cartridge and slide the toner cartridge into the drum unit then slightly pull it
toward you until you hear it click into place. Make sure that you match the
toner cartridge color to the same color on the drum unit. Repeat this for all
the other cartridges.
7. Make sure the green lock lever is
in the release position. Match the guide ends of the drum unit to the small
black arrows on both sides of the machine, and then gently slide the drum unit
into the machine until it stops at the green lock lever.
8. Turn the green lock lever
clockwise to the lock position.
9. Push the drum unit in until it
10. Close the front cover of the
11. When you replace the drum unit
with a new one, you need to reset drum unit counter by completing steps
NOTE: For a
Video Tutorial, click - How to clear the
message "Replace parts Drum Unit" after replacing the drum
MENU, press the UP or DOWN ARROW to display "Machine Info", press
Machine Info, Reset Menu, press Drum.
b. The machine will display "Reset
Drum?" Press Yes.
c. Press Yes to reset the
drum unit counter.