Description of Problem 100000023798
My machine has no power. What can I
do?Description of Solution 200000030383
The Brother machine
has an ON/OFF switch located on the right side of the machine. Verify the
machine is powered ON.
If the power switch
is ON, verify the plug is connected into the power outlet and securely into the
back of the machine. If the power cord is connected to a surge protector or
power strip, disconnect the cord from that device and connect it directly to the
outlet. Removing the device assists in determining if the problem is related to
protect your investment against power surges and lightning, Brother strongly
recommends that you connect your machine to a surge protector. In particular we
suggest that you use a surge protector that is compatible with standard AC power
If the machine
still has no power, test the electrical outlet with another device (a working
lamp, radio, etc.). If that device does not work, the problem is related to the
outlet or circuit. You may also need to check for a tripped circuit breaker. If
a wall switch controls the outlet verify that the switch is ON. Another option
would be to connect the Brother machine to a verified working outlet (tested
with a working lamp, radio, etc).
If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.