Answer to your Frequently Asked Question:

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Description of Problem 100000023798

My machine has no power. What can I do?

Description of Solution 200000030383

The Brother machine has an ON/OFF switch located on the right side of the machine. Verify the machine is powered ON.


If the power switch is ON, verify the plug is connected into the power outlet and securely into the back of the machine. If the power cord is connected to a surge protector or power strip, disconnect the cord from that device and connect it directly to the outlet. Removing the device assists in determining if the problem is related to the device.


NOTE: To protect your investment against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector. In particular we suggest that you use a surge protector that is compatible with standard AC power cords.


If the machine still has no power, test the electrical outlet with another device (a working lamp, radio, etc.). If that device does not work, the problem is related to the outlet or circuit. You may also need to check for a tripped circuit breaker. If a wall switch controls the outlet verify that the switch is ON. Another option would be to connect the Brother machine to a verified working outlet (tested with a working lamp, radio, etc).


If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.


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