Description of Problem 100000024118
Why does the machine display "INSERT TAPE
CASSETTE!"?Description of Solution 200000030784
The machine does
not recognize the tape cassette installed in the machine, please follow the
1. Turn Off the
machine and remove the back cover.
2. Remove the tape
cassette from the machine.
3. In the
lower-right corner of the tape cassette compartment, there are five small black
posts stick out of the compartment. These are sensors to detect the
cassette tape installed in the machine. They all have a spring inside
pushing it upward. Visually check if any sensor stuck in the down position
or physically damaged.
4. Re-install tape
cassette back into the tape compartment. Push down on top of the cassette;
ensure that it is seated firmly in the tape compartment and re-install the back
5. Turn On the
machine and try printing a label.
6. If the error
message appears, try another tape cassette.
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: