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Description of Problem 100000024244

How do I clear the message "Unable to Print" (followed by a two character code) from the display?


Description of Solution 200000030948

 

 

The message Unable to Print (followed by a two character code) will appear on the display for one of the following reasons:

 

1.    Foreign object, such as a paper clip or ripped piece of paper, stuck in the machine

 

2.    Mechanical malfunction

 

CHECK FOR FOREIGN OBJECTS & PAPER JAMS

 

1.  Raise the scanner cover (1) and look inside the machine for any jammed paper or foreign objects. Remove any objects or paper found. 

 

NOTE: Pay careful attention to the right and left corners. Also, pieces of paper may be jammed under the print head.

 

 

NOTE: Representative model shown. Your machine may be different.

 

-         If the print head is locked to the right side of the machine, press and hold the STOP/EXIT key for 5 seconds.  This will cause the print head to move automatically to the middle of the machine and allow you to look for debris in the right corner. 

 

NOTE: If the print head does NOT move to the middle, continue to STEP 2. 

 

2.  Leave the scanner OPEN and turn the machine around so you are looking at the back of the machine. 

 

3. Open the Jam Clear Cover (1) and look inside the machine for paper. 

 

 

 

 

4. Remove any jammed paper found.

 

 

5. Close the Jam Clear Cover (1) and turn the machine back around to the front.

 

 

6. Gently close the scanner cover and verify the error message cleared from the display.

 

 

-         If the error message is still on the LCD, continue to STEP 7.

 

-         If the error message is cleared, continue to STEP 8.

 

CYCLE THE POWER

 

7. Unplug the machine from the power outlet for 2 seconds and plug it back in to cycle the power. 

 

 

-         If the error message is still on the LCD, continue to STEP 9.

 

-         If the error message is cleared, continue to STEP 8.

 

TEST THE MACHINE

 

NOTE: After a paper jam has been cleared, the Brother machine may complete a 2 minute cleaning cycle to remove paper dust from the nozzles before printing.

 

8. Print a Print Quality Check Sheet (PQCS) to test the machine:

 

a.    Press  on the touchscreen.

 

b.    Press Test Print.

 

c.    Press Print Quality.

 

d.    Press the COLOR START key.

 

-         If the PQCS successfully prints, the issue is resolved.

 

-         If the PQCS does not print because an error message reappeared AND you have NOT cycled the power, go back to STEP 7. 

 

-         If the PQCS does not print because an error message reappeared AND you HAVE cycled the power, continue to STEP 9.

 

9. Your machine may require service.  Any faxes received while the error message is on the display will automatically go into the machine's memory due to the product's inability to print.  If there are faxes in memory, you can transfer them to another fax machine so they are not lost. 

 

-         If you do not want to transfer faxes, go to WARRANTY AND SERVICE OPTIONS

 

-        If you want to confirm and transfer received faxes in memory, follow the procedure below: 

 

 

TRANSFER STORED FAXES TO ANOTHER MACHINE

 

NOTE: In order to transfer data from your fax machine to another fax machine, you must have already programmed your Station ID in your Brother machine prior to getting the error message on the LCD.  If you did not already have your Station ID programmed into the machine before getting the error, you will not be able to transfer faxes in memory.  Continue to WARRANTY AND SERVICE OPTIONS.

 

a.    Press the STOP/EXIT key to interrupt the error temporarily.

 

b.    Press MENU on the touchscreen.

 

c.    Press the UP ARROW to select Service.

 

d.    Press Data Transfer.

 

e.    Press Fax Transfer.

 

-         If NO DATA appears on the LCD, there are NO faxes in memory press the STOP/EXIT key and continue to WARRANTY AND SERVICE OPTIONS.

 

-         If the LCD prompts you to enter a fax number, there ARE faxes in memory.  If you want to transfer the faxes to another fax machine, enter the appropriate fax number to receive the faxes and continue to STEP f.

 

f.     Press the BLACK START key and continue to WARRANTY AND SERVICE OPTIONS listed below.

 

WARRANTY AND SERVICE OPTIONS

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above. 

 

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