message "Document Jam" may appear on the display of the Brother machine if
documents being faxed or copied are not inserted into or fed through the
Automatic Document Feeder (ADF) correctly. The message may also occur if the
documents are too long.
Verify the message displayed on the LCD. If the date and time is displayed
press the STOP/EXIT key and check the display again.
the message "Document Jam" is displayed continue to STEP
a different message is displayed on the LCD refer to the necessary solution for
the message being displayed.
If the original document is jammed in the TOP of the ADF (jammed as it
began to feed in) follow the steps below. If the document is stuck INSIDE
the ADF go to STEP 3.
Remove any paper from the ADF that is not jammed.
Open the ADF cover.
Pull the jammed document out to the right. Check for and remove any small pieces
of paper stuck in the machine. A small piece of paper stuck in the ADF
will cause a document jam.
Close the ADF cover securely.
Continue to STEP 4.
the original document is jammed inside the ADF (jammed after feeding the entire
Take out any paper from the ADF that is not jammed.
Lift the flatbed document cover above the LCD.
Pull the jammed original out to the right.
Gently close the document cover.
Continue to STEP 4.
Before placing the document(s) back in the ADF, verify that the message
"Document Jam" is no longer displayed on the LCD.
the error message continues to appear on the display, unplug the machine from
the power outlet for approximately 10 seconds and then plug it back
the error message reappears after cycling the power repeat STEPS 2 and 3 to remove any small pieces of paper from the
Make a copy to test
Verify that the ADF Document Support (1) and the ADF Document Output Support
Flap (2) are unfolded.
Press the COPY button to illuminate it blue.
Insert a document into the ADF. The ADF can up up to 50 pages of 20 lb. paper.
document should be face up, top edge first in the ADF.
The LCD should briefly (3 seconds) display the message "ADF Ready" when the
document(s) are set in the ADF and then return to the Copy Options
LCD will display the message ADF Ready for only a few seconds before displaying
to the Copy Options
the LCD does not display the message "ADF Ready", verify the documents are
between 5.8 and 11.7 inches wide and 5.8 and 17 inches long.
the documents meet the specifications listed above and the LCD does not display
the message "ADF Ready" when the document is placed in the ADF, remove the
document, open and close the ADF cover securely and then reinsert the documents
into the ADF.
the LCD still does not change to ADF Ready, continue to WARRANTY AND SERVICE OPTIONS.
Adjust the paper guides on the sides of the ADF to fit the width of the
document. This ensures the document will feed straight, preventing
NOT use curled, wrinkled, folded, ripped paper or paper with staples, paper
clips, paste or tape attached when coping using the ADF.
NOT use cardboard, newspaper or fabric when copying using the ADF.
Press the BLACK START or COLOR START key.
-If the documents feed through the ADF correctly the issue is
-If the message "Document Jam" reoccurs continue to WARRANTY AND SERVICE OPTIONS.
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.