Description of Problem 100000024492
Why is the cutter not cutting all the way through the tape/labels?
Description of Solution 200000031289
If the cutter
blades are dull or adhesive accumulated on the cutter blades, it could cause the
blades not to cut all the way through. The cutter is not a consumer
replaceable item; the machine needs to be service by a technician.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: