The most common
reason a networked Brother machine may stop scanning, is because the connection
between the computer and the Brother machine is lost.
purposes, ensure you are logged in with admin rights. Disable any firewall
programs that are running. Once you are able to scan, enable your firewall
again. If the firewall blocks network communication, we recommend adding
the following Internal/External ports in your firewall: (Refer to your Firewall
software documentation for support)
If your computer is running any Virtual Private Network (VPN) software,
please disable it before you continue troubleshooting.
PART 1: VERIFY THE
BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
1. If the LCD
screen is blank, then the Brother machine is not powered on or is in sleep
mode. Press a button on the machine to see if it wakes from sleep
mode. If it does not, then verify that it is plugged into a working outlet
and any power switches are turned to the ON position.
2. Check the
LCD screen for any error messages. An example would be "Paper Jam" or
"Ink/Toner Empty". If the LCD screen shows an error, troubleshoot to clear
the issue indicated.
VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT
1. On the
- Press MENU
on the Touchscreen.
- Press the UP
OR DOWN ARROW key to display and press Print Reports.
- Press the UP
OR DOWN ARROW key to display and press Network Config.
- Press BLACK
START. The report will print.
that the Wireless Link Status is "Link OK" and the machine is connected to the
proper network SSID. Continue to PART 3. If the Wireless Link Status indicates
an error or that the connection is unsuccessful, then the Brother machine is not
properly joined to a wireless network. Continue to PART 4 to establish the
PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND
1. Obtain the
machine's IP address using the Network Configuration report you printed
earlier. If the IP address is not valid for your network, then continue to
PART 4 to establish
a wireless connection.
An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an
Infrastructure network, or an address within an incorrect range for your
2. Obtain the
computer's IP Address:
a. On the computer,
click Start and in the line labeled Search Programs and Files
type: CMD and press Enter.
b. A command prompt
window will open. Type: IPCONFIG and press Enter.
c. You should
receive information about your computer's network connection. Make a note
of the IPv4 Address.
If you do not receive an IP address, this indicates that there is a problem with
your computer's network connection. If you are unsure of how to reconnect
your computer to the network, contact your router manufacturer or network
administrator for further support with the computer's network
3. Ping the
a. While still in
the command prompt window, type: PING xxx.xxx.xxx.xxx (Where
xxx.xxx.xxx.xxx is the Brother machine's IP Address noted earlier.)
Enter on your keyboard. The computer will ping, or try to
communicate with the Brother machine. When completed, you will receive the
c. If you receive
replies, verify that the replies are from the Brother machine's IP
address. If you receive valid replies, then there is communication between
the computer and the Brother machine. Continue to PART 5.
d. If you don't
receive any replies or they are not from the correct IP address, then this
indicates that there is a communication problem between the Brother machine and
If the computer is
wireless, confirm that it is connected to the same network SSID that the Brother
machine is connected to. If it is connected to a neighboring wireless
network, then you will need to troubleshoot your computer's network
Ensure there are no
firewalls or other security applications running.
Repeat PART 3 after making any
adjustments to the configuration. If you still can't ping the Brother
machine, continue to PART
4 to re-establish a network connection.
If you have already completed PART 4 and you still
can't ping the Brother machine, attempt to ping from another network-connected
computer to determine if the issue is specific to this computer's Network
Connection. If so, contact the computer manufacturer or network admin for
further support troubleshooting this specific computer.
4: ESTABLISH A
All network settings will be reset with this operation. If you can print
or scan from other computers on the network, but not from this specific
computer, do not reset the network card. Doing so will affect the other
computers on the network. In this case there is an issue specific to this
computer's network communication. Some common causes are software
firewalls, security programs, and other software applications that may be
blocking communication. Contact your computer manufacturer or network
admin for support troubleshooting this particular computer.
1. For steps
on connecting the machine to your wireless network, refer to the
do I join the Brother machine to an Infrastructure Wireless
do I join the Brother machine to an Adhoc Wireless Network?
2. Once the machine
is connected, refer back to PART
3 to verify that the computer and Brother machine can communicate
with each other.
5: VERIFY THAT
THE SCANNER DRIVER IS INSTALLED
2. In the line
labeled "Search Programs and Files" type: Cameras
3. Click the link
for View Scanners and Cameras.
4. Verify that the
Brother scanner is in the list. If the Brother scanner is not listed, the
driver may not be installed properly. Continue to PART 7.
5. Make sure
the Brother scanner is selected and click PROPERTIES.
6. Click the
Network Setting tab.
7. Click the
BROWSE button. The computer will search for the Brother
If the machine is
found successfully, ensure the IP address matches the address of the Brother
machine. Highlight the search result and click OK.
If the machine
isn't found successfully, then there is no communication between the devices
over the network. This may be caused by a firewall or other security
program blocking communication. Try to eliminate as many of these
applications and try browsing again. Contact your network admin or computer
manufacturer for further support.
8. Change the
setting to Specify Your Machine By Address. The IP Address should
match the machine's IP address found in the previous step or you can manually
specify the machine's IP address.
OK. Continue to PART
6: ATTEMPT A TEST
Click Start => All Programs => Windows Fax and Scan.
Click NEW SCAN.
Choose your Brother "Scanner Driver" and click OK.
If you only have one imaging device you may not be prompted with this
4. Choose your
preferred scanner settings and then click SCAN.
If the Brother
machine scans, then the issue is resolved.
If you are still
unable to scan, continue to PART
7: UNINSTALL AND
REINSTALL THE BROTHER DRIVERS
1. On the
computer click on Start => (All) Programs => Brother => XXX-XXXX
=> Uninstall. (Where X is the model of your Brother
If the software is not installed, continue to PART
2. When asked
to confirm that you want to completely remove the software, click
3. When the
uninstall is complete, you will be prompted to restart the computer. Click
YES and wait for the computer to reboot.
4. Insert the
supplied CD for your Operating System into your CD drive. If prompted, select
your language and model.
the CD does not automatically run, double click on My Computer on your
desktop, or click Start => (My) Computer. Then double click on the
Brother MFL-PRO Suite icon to run the CD.
5. The CD
main menu will appear. Click Initial Installation.
MFL-Pro Suite Without PaperPort(tm) SE.
This assumes PaperPort has already been installed once. If this software
was never installed, you may choose to install the full MFL-Pro Suite from the
main CD menu.
Wireless Network Connection and click NEXT.
Windows XP SP2 or greater or Windows Vista Users: If a firewall is
detected, choose Change The Firewall Port Settings To Enable Network
Connection And Continue With The Installation (Recommended). You may
have to click NEXT to continue.
you are using a firewall other than Windows Firewall or Windows Firewall is off,
you may receive a message warning you that the firewall could block network
communication. See the instructions provided with your firewall software
for information on how to add the following network ports:
network scanning, add UDP port 54925.
network pc-fax receiving, add UDP port 54926.
still have trouble with your network connection, add UDP port 137.
9. If the
wireless settings fail and the machine is not found on the network, the Wireless
Device Setup Wizard will appear during the installation of the MFL-Pro
suite. This means that the Brother machine is not on the network, or a
firewall is blocking the communication. Disable any firewalls and ensure
that the machine is connected to the network. For steps on
completing the Wireless Device Setup Wizard, refer to: "How
do I join the Brother machine to the network using the Wireless LAN Setup
installation screens will appear one after another. Please wait. It will
take a few moments for all the screens to appear. Do not try to cancel any
of the screens during this installation.
asked: Would you like to install this device software? Click
11. When the User's
Guides screen is displayed, if you want to download the manuals click View
Manuals on the Web and follow the on-screen instructions. You can also
view the manuals on the documentation CD. Once you are finished click
NEXT to continue the installation.
12. When the
On-Line Registration screen is displayed, make your selection and follow the
on-screen instructions. Once you have completed the registration click
NEXT to continue the installation.
13. If you do
not want to set your machine as the Default Printer, uncheck Set as Default
Printer. Click NEXT.
14. Select Yes,
I Want To Restart My Computer Now and click FINISH. The
computer will restart.
After restarting the computer you must be logged on with Administrator
15. Once the
computer restarts, you will be prompted to select an option for firmware update
notification. Make your selection and click OK.
Internet access is required for any firmware upgrades.
16. Attempt to scan
again to determine if the issue has been resolved. If you are still unable
Verify that there
are no security applications or firewalls running on the computer that could
prevent network communication.
Attempt to scan
from another network-connected computer.
These steps will
help determine if the issue is specific to this computer. If you can scan
from other computers, then contact your computer manufacturer or network
administrator for assistance troubleshooting this specific computer.