Description of Problem 100000024757
I am unable to print or scan using the iPrint&Scan feature on my Apple
mobile device. What can I do?Description of Solution 200000031654
order to print using the Brother iPrint&Scan app, you must ensure that the
Brother machine is connected to the same network as the Apple Mobile
device. Your Apple Mobile device must connect by Wi-Fi using
Ad-Hoc connection directly to the Brother machine. See Fig 1.
Infrastructure connection to the SAME network that your Brother machine
is connected to. See Fig 2.
Brother machine can be connected using either a Wired Ethernet or
Wireless connection to the router depending on the available connection
type of your machine.
Ensure that the Brother machine is powered on and there are no errors on the
If there is an error message, you will need to clear that particular
Ensure that the Brother iPrint&Scan app is installed on your mobile device
and that you are using the latest version. If it is not installed, please
visit the App Store to download the app.
For assistance downloading the app from the App Store, please refer to your
mobile device's documentation or contact Apple for support
Your mobile device must be connected to the same Wi-Fi network that the Brother
machine is connected to. You will not be able to use this feature
while connected through 3G/4G, etc.
For assistance connecting your Apple mobile device to your network, please
contact your device manufacturer, Network Admin or Router Manufacturer for
view the Brother machine's network information, you may print the Network
Configuration report. Refer to the solution for your model: How
do I print the Network Configuration Report?
Open the Brother iPrint&Scan app.
Tap Print or Scan.
Tap the option for the type of document you want to print. The steps will
vary based on the type of document that you are printing.
Tap Menu or Cancel to return to the main screen. The option
will vary based on the type of document you selected.
Browse to or tap the desired document or photo.
If prompted, confirm the document or photo on the Print Preview screen.
You may have to click Print Preview to see this screen.
Tap the Gear
icon and tap the Printer field. The app will search for your
your machine is not listed or you receive a message stating "No Supported
Devices Found", then there is no communication between your Brother machine and
you Apple Mobile Device:
that the Brother machine is on the same network with the Apple mobile
the power on your mobile device and search again. You may have to wait a minute
or more for the machine to appear.
the power on your Brother Machine and search again. You may have to wait a
minute or more for the machine to appear.
you are still unable to locate the Brother machine, uninstall and reinstall the
Brother iPrint&Scan app from the App Store. If you need help
reinstalling the app, please contact your mobile device manufacturer for
Once the device has been selected you may now attempt to print or scan using the
app. If you still cannot print, try to print a different document.
The issue may be related to the specific document that you are using.