Description of Problem 100000024914
When attempting to print in Macintosh OS X 10.5 or
10.6 I receive an error stating: Client Error Not Possible. What can I
do?Description of Solution 200000031882
This issue occurs
if you have installed incompatible software onto your Mac.
Ex: You are running
OS 10.5 and downloaded the drivers for OS 10.6.
If the bundled drivers have became corrupted by an attempted installation of
incorrect drivers from the Brother Software CD-ROM or from the Brother Support
website you will need to reinstall the Brother Driver package from the Apple
the USB cable from the Brother machine.
Open System Preferences > Print & Fax, select your HLxxx in the Printer
list and click the [-] below the list to remove it.
Close Print & Fax.
Open Macintosh HD è
Folder and drag the Brother folder to the Trash bin.
Select Macintosh HD è
Printers è PPDs
Contents to open the Resources folder, and drag all Brother xxx-xxxx
CUPS.gz files and Brother xxx-xxxx.gz files into the Trash bin.
Restart the Macintosh.
from the Apple Website:
your browser and navigate to:
10.5 users go to:
10.6 users go to:
on the DOWNLOAD icon. The
download will begin.
the download is completed double click on the Brother
PrinterDriver.pkg to run the application if it does not run
message stating: WELCOME TO THE BROTHER PRINTER
DRIVER INSTALL will appear. Click CONTINUE.
SOFTWARE LICENSE AGREEMENT will now appear. Click CONTINUE to proceed,
and you will be prompted to click AGREE to the license
agreement in order to continue.
next screen will be titled STANDARD INSTALL ON DRIVE
NAME (Drive name is the HD you choose). Click INSTALL. You may be
prompted to enter the administrative password to proceed.
Installing Brother Printer Drivers will now appear on the screen. When the
install is completed you will be notified INSTALL SUCCEEDED.
8. You may
now reinstall the printer driver and your printing issue will be resolved. Be
sure to use the compatible cd or download your