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Description of Problem 100000024969

I recently installed a new toner cartridge and I don't think I got the full yield from the toner. What can I do?

Description of Solution 200000031968

If you feel you aren't getting the proper amount of toner out of your toner cartridges, consider the following:


1.    Are you using genuine Brother toner cartridges?


If you are using a refill or non-Brother genuine toner cartridge, install a genuine Brother toner cartridge.  Since Brother is not the manufacturer of the toner cartridge you are using, we cannot guarantee or troubleshoot the performance of the toner.  Using non-Brother toners or drum units may cause hardware performance, print quality and machine reliability issues.  Genuine Brother drum units and toners are designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Brother strongly recommends that our customers use only genuine Brother drums and toners for best results.


2.    What types of documents do you typically print on your machine?  For example:

-      memos

-      Documents

-      spreadsheets and reports

-      graphics


Our toners are produced with a specific amount of toner to yield the following:


TN110BK standard toner cartridge - approx. 2,500 pages*

TN110M, TN110C, TN110Y standard toner cartridge - approx. 1,500 pages*


TN115BK high yield toner cartridge - approx. 5,000 pages*

TN115M, TN115C, TN115Y high yield toner cartridge - approx. 4,000 pages*


*The approximate toner yield based on 5% page coverage (Letter).


The actual amount of pages you get out of a toner cartridge is dependent upon what you print and the amount of toner coverage on a page.  You typically get maximum yield of a toner by printing at about 5% coverage which is a small memo or letter approximately 160 - 170 words.  Print jobs with multiple pages, graphics, charts and/or large amounts of solid black coverage will use much more toner and will shorten the life of the toner.  If you print at 10% coverage, you reduce the overall toner yield of a cartridge in half.  For example a yield of 2,500 pages for a TN110BK would be reduced to 1,250 pages when printing at 10% coverage (a letter with a header or logo about 320 - 340 words).


3.    Other Suggestions:


a.    Uninstall the toners from the drum and gently rock the toner cartridge from side to side five or six times to re-distribute the toner evenly inside the cartridge.  If you have the error message TONER LIFE END on the LCD, redistributing the toner may clear the error message when the toners and drum are reinstalled into the machine.


b.    Clean the primary corona wires inside the drum unit.  For instructions on how to clean the corona wires, go to  


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