Answer to your Frequently Asked Question:

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Description of Problem 100000025060

How do I send a fax?

Description of Solution 200000032100

- If you know how to send a fax but are having problems sending, refer to the solution: "I'm having a problem sending faxes. What can I do?"


- If you are using Voice Over Internet Protocol (VoIP), refer to the solution: "I'm using Voice Over Internet Protocol and am having problems sending faxes. What can I do?"


NOTE: VoIP is a type of phone system that uses an internet connection instead of a traditional phone line.


- If you are using MagicJack, a popular VoIP service, refer to the solution: "I'm using MagicJack and am having problems sending or receiving faxes. What can I do?"


1. Press the SPEAKER PHONE key and listen for a dial tone.


a. If there is dial tone, press the SPEAKER PHONE key again and go to STEP 3.


b. If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack to the wall telephone jack. 


- If you are using an analog telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack and the Brother machine, please remove them.  Removing these devices assists in determining if the issue is related to the device or the Brother machine.


- If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc).  However, a telephone line must be connected to the Brother machine's LINE jack.


2. If there is still no dial tone, refer to the solution: "My Brother machine has no dial tone. What can I do?"


3. Follow these steps to send a fax:


a. Place the document(s) you want to fax face down in the ADF.


b. Enter the fax number you want to send to.


- You can manually dial the number or use a One Touch or Speed Dial number.


c. Press the FAX START key.


- Your Brother machine will scan and fax the document.


NOTE: You can press the STOP/EXIT key to cancel the fax.

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