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Description of Problem 100000025066

When I attempt to scan using ControlCenter4 or the Scan button, I receive an error message stating: CC4-205, TW006 or TW007. What can I do?


Description of Solution 200000032111

 

- Network Users

- Local Connection Users

 

 

PART 1 - NETWORK USERS ONLY

 

If this error only occurs when scanning from the button on the machine, then the issue is caused because the computer has two or more active network connections. 

 

For example the computer is wired and wireless to the same router or has two wireless connections.  If this is the case, you must choose ONE connection and disable any others.  To determine if the computer has multiple network connections:

 

1. Launch the Command Prompt window:

 

Windows 7 or earlier:

 

  1. On the computer, click Start => Run (or in the Search line).

 

  1. Type: CMD and press ENTER.

 

 

Windows 8:

 

  1. Move your mouse to the lower left corner of the Desktop or Start screen.

 

  1. Right-click the screen and then left-click Command Prompt.

 

 

2. A command prompt window will open.

 

3. Type: IPCONFIG and press ENTER.

 

4. You should receive information about your computer's network connection.  Make a note of the IP or IPv4 Address.  You may have to scroll up to see all IP addresses.

 

-         The image below shows a computer with two network connections.  If you have two network connections (like in the example below), then disable one.  If you cannot determine how to disable one, contact the Network Admin or Router Manufacturer for support.

 

 

-         If you have only one network connection, continue to PART 2.

 

 

PART 2 - TEST SCANNER DRIVER WITH ANOTHER APPLICATION

 

Ensure that you are able to scan into a different application such as Scanner and Camera Wizard or Windows Fax and Scan.  The available scan application will vary depending on the Operating System.

 

-         If you are able to scan with another application, continue to PART 3.

 

-         If you are not able to scan, then this solution DOES NOT apply.  Please refer to a general solution for "unable to scan" based on the OS and connection type.

 

PART 3 - DOWNLOAD AND RUN THE CONTROLCENTER4 UPDATE TOOL

 

1.  Download the ControlCenter4 Update Tool from the Brother website http://www.brother-usa.com/downloads.

 

-      Click here for instructions on how to navigate the Brother Website. 

 

NOTE: If the ControlCenter4 update tool is not available as a download for your machine, continue to PART 4.

 

2. Locate the file you downloaded CC4Updater… and double-click on it.

 

3.  If prompted with a security warning, click RUN.

 

4.  Once the decompression is complete, click OK.

 

5. Locate and double-click on the decompressed file labeled ControlCenter4 Updater.exe.

 

6. Click NEXT.

 

7. Once the installation is complete, choose Yes, I want to restart my computer now and click FINISH.  The computer will restart.

 

8.  Attempt to scan again using the ControlCenter or Scan button:

 

-      If the document scans successfully, then the issue is resolved.

 

-      If you still receive the error message, continue to PART 4.

 

 

PART 4 - DOWNLOAD AND RUN TWAIN_RESET PATCH

 

1.  While connected to the Internet go to the following address:  http://support.visioneer.com/utilities/twain_reset.exe

 

2. When you receive the Security Warning, click SAVE

 

NOTE: You may choose Run instead.  If you do so, then continue to PART 4 STEP 6.

 

3.  Choose the Desktop as the location and click SAVE.

 

4. Once the download is complete, locate the Twain Reset file on the desktop.  Double-click on the file.

 

5.  Click RUN.

 

6.  When prompted, click OK to reset the default Twain Source.

 

7.  Restart computer and attempt to scan:

 

-      If the document scans successfully, then the issue is resolved.

 

-      If you still receive the error message, document the exact error message in your call notes and continue to PART 5.

 

 

PART 5 - UNINSTALL AND REINSTALL THE SOFTWARE

 

Before you uninstall, ensure that you have the compatible driver disc or the ability to download the software to be reinstalled.

 

1. Uninstall the software:

 

Windows 7 or earlier:

 

a.    Click Start => (All) Programs => Brother => MFL-Pro or XXX-XXXX (Machine's Model) => Uninstall.

 

b.    You will be asked if you are sure you want to remove this software. Click YES.

 

c.    A Brother MFL-PRO Uninstaller will appear. Click OK. The un-installation will begin.

 

d.    Once the software has been uninstalled, choose Yes I Want To Restart My Computer Now and click FINISH. Your computer will now restart and the MFL-Pro Suite has now been removed from your PC.  Continue to PART 5 STEP 2.

 

 

 

Windows 8:

 

  1. Click  Brother Utilities.  

 

  1. Click the dropdown list to select your model if it is not already selected.

 

  1. Click Tools.

 

  1. Click Uninstall.

 

 

  1. The Brother MFL-Pro Uninstaller window will appear.  Click OK.

 

  1. The uninstall will now continue.  You may be prompted to confirm the uninstall procedure. If so, click OK

 

  1. Once this is complete you will see a window stating: For successful uninstallation, you must restart Windows.  For USB cable users, disconnect the cable from the Brother machine.

 

h.    Select Yes, I Want To Restart My Computer Now and click FINISH.  Your computer will now restart and the MFL-Pro Suite has now been removed from your PC.  Continue to PART 5 STEP 2.

 

2. Now that the Brother software is uninstalled, disable all anti-virus, spyware, and registry cleaning software and then reinstall the Brother MFL-Pro software using the compatible software disc or Full Driver and Software Package download.

 

3. Once the Brother software is installed test by scanning from the Brother ControlCenter.

 

-      If the image scanned the issue is resolved.

 

-      If the error continues to appear then there is a problem related to your operating system's registry settings. The problem is an issue with your computer.  You may scan using another method.  Please contact the computer manufacturer for further Operating System support.

 

 

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