Answer to your Frequently Asked Question:

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Description of Problem 100000025286

Why does paper not advance to next line?

Description of Solution 200000032378

If the paper will not advance:


Make sure the paper release lever is in the locked position; it should be forward towards you.


Reset the machine:


1. Turn off the machine


2. Wait 10 seconds and then turn the machine back on.


If the problem continues Contact our Customer Support Center at 877-276-8437 or take your machine to a local Brother Authorized Service Center. 

To locate a local Brother Authorized Service Center visit our website (


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