Answer to your Frequently Asked Question:

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Description of Problem 100000025324

My toner is leaking inside the machine. What can I do?

Description of Solution 200000032425

A toner cartridge that is leaking or has leaked inside the machine will need to be replaced. Do not remove the toner cartridge from the Brother machine until you are ready to replace it.  Excess toner can be cleaned with a soft, dry, lint free cloth before replacing the cartridge.  Refer to the solution How do I clean loose toner inside the machine?  for instructions on how to clean the loose toner. 


If you have a toner cartridge that is leaking, contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays


Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.



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