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Description of Problem 100000025367

How do I perform a firmware update or firmware upgrade on my Brother machine?


Description of Solution 200000032485

 

-      Windows Users

-      Macintosh Users

 

 

Windows Users

 

Please note that updating your firmware will delete some data such as secured print data and more.  We strongly recommend that you read the installation notes before running the firmware update tool.  The information and installation notes will be displayed on the download page.  This firmware update process may take up to 15 minutes.  Once starting the firmware update process do not restart or turn off your computer until the process completes.

 

Before You Begin:  Make sure that you can print by attempting to print a test page.  If you can't print, then the firmware update will fail, so troubleshoot the printing issue first.  

 

The firmware cannot be updated if you are printing using printer sharing and the Brother machine is connected to a different computer.  You must update the firmware using a Brother driver, instead of a generic driver and ensure that it is not set to a web services port (WSD).

 

 

1.    You will need to download the "Firmware Update Tool" from the brother website http://www.brother-usa.com/Support/ 

Click here for instructions on how to navigate the website to the Downloads section.

 

2.    Once you download the firmware update tool, browse to the location where it is saved and double-click on it to decompress the file to your desired location.

 

NOTE: If a file download security window appears with options to Run, Save, or Cancel.  We recommend clicking on RUN. Several of these security windows may appear warning you about download, but we recommend clicking on RUN or CONTINUE

 

3.    Choose your machine from the list and click Next.

 

 

NOTE: If any of these messages appear: 

 

"Failed to connect to the Brother Internet Server. Make sure your PC is connected to Internet.", please check that:

a.    The network cable is connected to your Macintosh.

b.    Your Macintosh is connected to network.

c.    Your anti-virus software and firewall software are temporarily disabled.

"Cannot find a machine to update."; please check that:

 

a.    The machine is turned on.

b.    USB Users - The USB cable is connected to your machine and your Mac.

c.    Wired Network Users - (Models that support Wired Network) The network cable is connected to the machine and the access point.

d.    Network Users - (Models that support Wired or Wireless Network) The IP address of the machine is correctly set.

e.    Your anti-virus software and firewall software are temporarily disabled. 

 

 

4.    You will receive a notice about the type of information collected during the firmware update.  Click I accept if you agree to allow this information to be collected.

 

 

5.    You will receive a notice about the type of data that will be deleted from the machine during the firmware update.  Click Next.

 

 

6.    If you are prompted for a password, please enter the password for the machine and click on OK to continue.

 

 

7.    The update process will start.  This process may take up to 15 minutes. Do not switch off the machine and do not restart your computer during this process.

 

8.    Once the firmware update is completed, the message "Successfully Completed" will appear.  Choose one of the following:

 

-      Continue:  If you want to update another machine.  Repeat from STEP 3 for each machine.

 

-      Done: If you are finished updating firmware.

 

NOTE:

 

-      If your firmware has already been updated or does not need an update a window will be displayed briefly (less than 2 seconds) which will inform you that the update is not needed, then the window above will be displayed indicating process completed.  Click on DONE to close window.

 

-      The process may fail due to power failure or loss of network connection.  If this occurs please try the process again.

 

-      If the process fails, make sure that you are not using a generic printer driver and that it is not set to a web services port (WSD).

 

If the firmware update process fails after these steps, please contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

 

 

 

 

 Macintosh Users

 

Please note that updating your firmware will delete some data such as secured print data and more.  We strongly recommend that you read the installation notes before running the firmware update tool.  The information and installation notes will be displayed on the downloadpage.  This firmware update process may take up to 15 minutes.  Once starting the firmware update process do not restart or turn off your computer until the process completes.

 

Before You Begin:  Make sure that you can print by attempting to print a test page.  If you can't print, then the firmware update will fail, so troubleshoot the printing issue first. 

 

The firmware cannot be updated if you are printing using printer sharing and the Brother machine is connected to a different computer.  You must update the firmware using a Brother driver, instead of a generic driver and ensure that it is not set to a web services port (WSD).

 

1.    You will need to download the "Firmware Update Tool" from the brother website http://www.brother-usa.com/Support/ 

Click here for instructions on how to navigate the website to the Downloads section.

 

2.    Once you download the firmware update tool, browse to the location where it is saved, and double-click on the file "BrMainxxxx.dmg" to mount the file.

 

NOTE: If you don't find the installer package icon, please extract the downloaded file "BRxxxxxx.dmg" manually with the Macintosh "Disk Utility".

 

  1. Click on the downloads and choose Open in Finder.
  2. Hold down Control and click on the file.
  3. Choose Open With => Disk Utility or DiskImageMounter.
  4. Double-click on the file BrMainxxxx on the left side of the window to mount the file.  The file's "Mount Point" is listed at the bottom of the window.  This is where you will find the mounted file.
  5. Browse to the location where the file is mounted and double-click on it.  Continue to STEP 3 below.

 

3.    Double-click the installer package icon FirmwareUpdateTool.pkg

 

4.    Click Continue.

 

 

5.    If prompted, select how you want to install the software and click Continue.

 

 

6.    Click Install.

 

 

7.    If prompted, enter your Macintosh password and click Install Software.

 

8.    Double-click the FirmwareUpdater.jar file.

 

 

9.    Choose your language and click Continue.

 

 

10. Choose the way your machine is connected to the Internet and click Continue.

 

NOTE: Most people will choose Connect Directly, but if your computer connects through a Proxy, choose Using Proxy instead.

 

11. A list of available devices will appear.  Choose your device from the list by placing a check next to it and then click Continue.

 

 

NOTE: If any of these messages appear: 

 

"Failed to connect to the Brother Internet Server. Make sure your PC is connected to Internet.", please check that:

a.    The network cable is connected to your Macintosh.

b.    Your Macintosh is connected to network.

c.    Your anti-virus software and firewall software are temporarily disabled.

"Cannot find a machine to update."; please check that:

 

a.    The machine is turned on.

b.    USB Users - The USB cable is connected to your machine and your Mac.

c.    Wired Network Users - (Models that support Wired Network) The network cable is connected to the machine and the access point.

d.    Network Users - (Models that support Wired or Wireless Network) The IP address of the machine is correctly set.

e.    Your anti-virus software and firewall software are temporarily disabled. 

 

 

12. You will receive a notice about the type of information collected during the firmware update.  Click Yes if you agree to allow this information to be collected.

 

 

13. You will receive a notice about the type of data that will be deleted from the machine during the firmware update.  Click Continue.  The firmware will update.

 

 

NOTE:

 

-      If your firmware has already been updated or does not need an update a window will be displayed briefly (less than 2 seconds) which will inform you that the update is not needed, then the window above will be displayed indicating process completed.  Click on DONE to close window.

 

-      The process may fail due to power failure or loss of network connection.  If this occurs please try the process again.

 

If the firmware update process fails after these steps, please contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

 

14. Once the firmware update is completed, the message "Successfully Completed" will appear.  Choose one of the following:

 

-      Continue:  If you want to update another machine.  Repeat from STEP 11 for each machine.

 

-      Done: If you are finished updating firmware.

 

 

 

 

 

 

 

 

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