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Description of Problem 100000025430

How do I clear black vertical lines when I make a copy or scan an image into the computer?


Description of Solution 200000032586

1. To determine if the vertical lines appearing on your printed documents are related to a printing or copying/scanning issue, print a User Settings report.

 

a. Press MENU.

 

b. Press the UP OR DOWN ARROW key to select Machine Info, press OK.

 

c. Press the UP OR DOWN ARROW key to select User Settings, press OK.

 

d. Press START.  Press STOP/EXIT. A User Settings report will print.

 

- If black vertical lines appear on the User Settings report, the lines are related to a printing issue. Refer to the solution - "How do I clear black vertical lines or streaks on printed documents?"

 

- If no black vertical lines appear on the User Settings report, the lines are related to a copying/scanning issue. Continue to STEP 2.

 

2. To determine if the copying/scanning issue is related to the ADF (automatic document feeder) or scanner glass, make an ADF copy of the User Settings report. 

 

a. Lift up and unfold the ADF document output support flap (1).  Unfold the ADF document support (2).

 

 

b. Place the User Settings report face up in the ADF.  You may need to adjust the paper guides (1) to fit the width of the report.

 

 

c. Press START.  The machine will make a copy of the User Settings report. 

 

- If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the ADF.  Go to STEP 4.

 

- If no black vertical lines appear on the copy of the User Settings report, the lines are probably related to copying/scanning from the scanner glass. Close the ADF document output support flap and the ADF document support and continue to STEP 3.

 

3. Make a scanner glass copy of the User Settings report. 

 

a. Lift the document cover.

 

 

b. Using the document guidelines on the left and top, place the User Settings report face down in the upper left corner of the scanner glass.

 

 

c. Close the document cover.

 

d. Press START.  The machine will make a copy of the User Settings report. 

 

- If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the scanner glass.  Go to STEP 7.

 

- If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue.  Discontinue troubleshooting.

 

4. Clean the white bar and glass strip in the ADF unit.

 

a. Turn off the machine's power switch.  Disconnect all cables, and then unplug the power cord from the AC power outlet. Open the document cover.

 

b. Under the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with a soft lint-free cloth moistened with water. 

 

 

c. Plug the machine's power cord back into the AC power outlet first, then connect all cables.  Turn on the machine's power switch. 

 

d. Lift up and unfold the ADF document output support flap (1).  Unfold the ADF document support (2).

 

e. Place the User Settings report (the copy that printed without the black vertical lines) face up in the ADF.  You may need to adjust the paper guides (1) to fit the width of the report.

 

 

f. Press START.  The machine will make a copy of the User Settings report. 

 

- If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue.  Discontinue troubleshooting.

 

- If black vertical lines appear on the copy of the User Settings report, continue to STEP 5.

 

5. Open the document cover and run your finger tip over the small ADF scanner glass strip to see if you can feel anything on it. 

 

- If you do not feel dirt or debris on the scanner glass, proceed to WARRANTY AND SERVICE OPTIONS.

 

- If you feel dirt or debris, power off and unplug the power cord of the machine and then clean the glass again concentrating on that area.  You may need to repeat cleaning the white bar and the glass strip underneath it with a soft lint-free cloth moistened with water three or four times. Continue to STEP 6

 

6. Make an ADF copy to test if the issue is resolved.

 

a. Plug the power cord back into the outlet and turn on the machine's power.

 

b. Lift up and unfold the ADF document output support flap (1).  Unfold the ADF document support (2).

 

 

c. Place the User Settings report (the copy that printed without the black vertical lines) face up in the ADF.  You may need to adjust the paper guides (1) to fit the width of the report.

 

 

d. Press START.  The machine will make a copy of the User Settings report. 

 

- If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue.  Discontinue troubleshooting. 

 

- If black vertical lines appear on the copy of the User Settings report, go to WARRANTY AND SERVICE OPTIONS.

  

7. Clean the scanner glass.

 

a. Turn off the machine's power switch.  Disconnect all cables, and then unplug the power cord from the AC power outlet.

 

b. Lift the document cover (1) and remove the User Settings report sitting on the scanner glass.  Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

 

 

c. Plug the machine's power cord back into the AC power outlet first, then connect all cables.  Turn on the machine's power switch. 

 

d. Lift the document cover.

 

 

e. Using the document guidelines on the left and top, place the User Settings report (the copy that printed without the black vertical lines) face down in the upper left corner of the scanner glass.

 

 

f. Close the document cover.

 

g. Press START.  The machine will make a copy of the User Settings report. 

 

- If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue.  Discontinue troubleshooting.

 

- If black vertical lines appear on the copy of the User Settings report, continue to STEP 8.

 

8. Open the document cover and remove the User Settings report sitting on the scanner glass. Run your finger tip over the scanner glass to see if you can feel anything on it. 

 

- If you do not feel dirt or debris on the scanner glass, proceed to WARRANTY AND SERVICE OPTIONS.

 

- If you feel dirt or debris, power off and unplug the power cord of the machine and then clean the glass again concentrating on that area.  You may need to repeat cleaning the white plastic surface and scanner glass underneath it with a soft lint-free cloth moistened with water three or four times.  Continue to STEP 9.

 

9. Make a scanner glass copy to test if the issue is resolved.

 

a. Plug the power cord back into the outlet and turn on the machine's power.

 

b. Lift the document cover.

 

 

c. Using the document guidelines on the left and top, place the User Settings report (the copy that printed without the black vertical lines) face down in the upper left corner of the scanner glass.

 

 

d. Close the document cover.

 

e. Press START.  The machine will make a copy of the User Settings report. 

 

- If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue.  Discontinue troubleshooting. 

 

- If black vertical lines appear on the copy of the User Settings report, continue to WARRANTY AND SERVICE OPTIONS.

 

 

 

 

 

 

WARRANTY AND SERVICE OPTIONS

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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