Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000025497

How do I get/download and install the Ptouch driver from your Website?

Description of Solution 200000032673

1. Go to 


2. Select a Product Group, the Model, and then click on the View Download button.


3. Under Your Results, click on Downloads on our Online Solution Center.


4. In the Downloads tab, under Step 1: Select OS, select your Operating System, and then click on the Search button.


5. Under Printer Driver click on the Download & Information link.  The screen changes supply the software version, update history, and download/installation info.


6. Click on the Download button, read the License Agreement, click I Accept and then click Save.


7. At the left side of the Save dialog box, click on the Desktop icon and then click Save.  Note the name of the file.


8. After the driver downloaded to your PC's desktop, go to the Desktop, and double click on the downloaded file to unzip it.


9. It will create a folder on your desktop with the same file name.


10. Double click on the folder and then double click on file name (DRVSETUP.EXE or D_SETUP.EXE).


11. Proceed with the Driver's installation; follow the default/prompt steps until the installation is completed.


12. After installing the driver successfully, you can delete/remove the downloaded file and unzip folder from your Desktop.

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