Answer to your Frequently Asked Question:

 
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Description of Problem 100000025691

My toner is leaking inside the machine. What can I do?


Description of Solution 200000032922

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

 

If the toner cartridge is new and has not been installed into the Brother machine, do not install the toner cartridge. Place the toner cartridge back into the toner cartridge packaging and contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

 

If the new toner cartridge has been installed and toner has leaked inside the Brother machine, do not remove the toner cartridge from the machine. Contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays

 

 

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