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Description of Problem 100000025769

The machine goes off (no power) when I press the "Print" key, how can I correct this?

Description of Solution 200000033032

Most likely the batteries are weak and need to be replaced.  Replace all six “AA” batteries with all new alkaline batteries, NOT just two or three.

Weak batteries are the common cause of this problem.  The machine requires more power when printing out a label.


If the problem persists, your machine may require service.

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