Description of Problem 100000025771
Why do I get an error message "compatible printer driver is not installed"
when I open/launch the Ptouch Editor
application?Description of Solution 200000033034
indicates that the P-touch/Label driver has not yet installed.
Please perform the
following steps to download and install the latest driver that available on the
Brother Web site.
following steps are example of downloading and installing the QL570 printer
driver on a PC running Windows 7 64-bit Operating System.
“RED” box in the illustrations indicates where you should click
Go to http://www.brother-usa.com/Support
Type in the Model number and then click Search button OR select a
model under “Select Product Group”, select a “Model” of your
machine, and then click Go.
example for selecting the Brother QL-570 model.)
Under “Downloads & Drivers”, click on Downloads on our Online
Before selecting the Operating System, please confirm whether your
Operating System version is 32 bit or 64 bit. Click on the
Start icon (bottom left corner); right click on Computer, and then
select Property. Your operating system version is displayed under
click Desktop icon, right click on Computer, click
Property, your operating system version is displayed under System
below are setup for using Windows Internet Explorer browser.
make sure you are familiar with how your browser saves downloaded
Enter your model number and click Search button or select a
Product Group Labeling Systems, the Model, and then click on the
Under Download & Drivers, click on Downloads on our Online
Click Downloads, select your Operating System and OS
version, and then click on the Search button.
Under Drivers, click Printer Driver.
Read the End-User License Agreement then click Agree to the EULA and
Click Save button.
Click Open folder button
Double click on the downloaded file
Click Unzip button. Please note the file location you are
extracting the file to.
After the file was unzipped successfully, it will create a sub-folder with a
same name as a downloaded file in step 10.
If you have PT1230PC or PT2430PC model, set the switch lever in the rear of the
machine to E mode (down position).
If you have PTP700, PTP750W, or QL700 model and Editor Lite lamp is ON, press
and hold down until the Editor Lite (PLite) lamp goes off.
Double click on this sub-folder, double click on D_SETUP and then follow
the onscreen instructions to complete the installation process.
Click on Start to install the driver and then follow the default/prompt
steps until the installation is completed.