Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000025771

Why do I get an error message "compatible printer driver is not installed" when I open/launch the Ptouch Editor application?


Description of Solution 200000033034

The message indicates that the P-touch/Label driver has not yet installed

Please perform the following steps to download and install the latest driver that available on the Brother Web site.

 

The following steps are example of downloading and installing the QL570 printer driver on a PC running Windows 7 64-bit Operating System. 

The “RED” box in the illustrations indicates where you should click on.

1. Go to http://www.brother-usa.com/Support  

2. Type in the Model number and then click Search button OR select a model under “Select Product Group”, select a “Model” of your machine, and then click Go

(Below example for selecting the Brother QL-570 model.)

3. Under “Downloads & Drivers”, click on Downloads on our Online Solution Center.

Note: Before selecting the Operating System, please confirm whether your Operating System version is 32 bit or 64 bit.  Click on the Start icon (bottom left corner); right click on Computer, and then select Property.  Your operating system version is displayed under System Type.

For Windows 8, click Desktop icon, right click on Computer, click Property, your operating system version is displayed under System Type.

 

 

4. Go to http://www.brother-usa.com/support/default.aspx

 

Note: Steps below are setup for using Windows Internet Explorer browser. 

Please make sure you are familiar with how your browser saves downloaded files.

5. Enter your model number and click Search button or select a Product Group Labeling Systems, the Model, and then click on the Go button.

6. Under Download & Drivers, click on Downloads on our Online Solution Center.

7. Click Downloads, select your Operating System and OS version, and then click on the Search button.

8. Under Drivers, click Printer Driver.

9. Read the End-User License Agreement then click Agree to the EULA and Download.

10. Click Save button.

 

 

11. Click Open folder button

 

 

 

12. Double click on the downloaded file

 

 

13. Click Unzip button.  Please note the file location you are extracting the file to.

 

 

14. After the file was unzipped successfully, it will create a sub-folder with a same name as a downloaded file in step 10. 

 

NOTE:

 

a)   If you have PT1230PC or PT2430PC model, set the switch lever in the rear of the machine to E mode (down position).

 

b)   If you have PTP700, PTP750W, or QL700 model and Editor Lite lamp is ON, press and hold down until the Editor Lite (PLite) lamp goes off.

15. Double click on this sub-folder, double click on D_SETUP and then follow the onscreen instructions to complete the installation process.

 

16. Click on Start to install the driver and then follow the default/prompt steps until the installation is completed.

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