Description of Problem 100000026034
Why does my machine make a clicking, creaking, or popping noise when warming
up or after the printer has printed?Description of Solution 200000033387
recommends that customers use only genuine Brother drum units and/or toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed towork with the other to
ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
1. Pull the paper tray
completely out of the printer and remove the paper from the paper
2. Check that the
paper tray is set to the correct paper size. The paper tray length can be
adjusted by releasing the blue locking tab found at the back of the paper tray
(not all paper trays are equipped with a locking tab). Once the tab has been
unlocked press the adjacent blue lever which allows you to increase or decrease
the trays overall length. Once the correct paper size has been selected,
move the blue locking tab into the locked position (only if your paper tray is
equipped with a locking tab). The tray width can be adjusted by pressing the
blue paper-guide release lever which will allow you to slide the side paper
guide to fit the paper width.
the paper guide is too tight against the rear edge of the paper stack, the
machine may make a loud clicking noise since the gears that drive the tray up
may be binding. Be sure to leave a very small gap at the rear edge of the paper
stack before locking the tab.
3. Insert the paper
into the paper tray with the top edge of the paper towards the front of the
paper tray and the print side down. Make sure that the paper is flat in the tray
and below the maximum paper mark on the side paper guides.
4. Press the
SET button three times to print the Print Settings to test if the noise
still occurs when printing.
5. If the noise still
a. Power off the
printer using the power switch located on the right side of the printer. Open
the front cover.
b. With drum/toner
unit removed close the front cover.
c. Power the printer
6. Determine if the
grinding or noise continues with drum/toner removed.
If the issue
continues, go to WARRANTY AND SERVICE
If the noise does
not occur when the drum/toner unit is removed from the printer, then the drum or
toner unit may be the cause of the noise. Go to STEP
7. First, insert the
drum into the machine WITHOUT the toner and close the front door.
- If the noise is
present with the drum in without the toner, the drum will need to be
replaced. The drum is a consumable item that requires periodic
replacement. The warranty period for the drum is 90 days from the original
purchase date of the consumable, whichever occurs first.
- If the noise is NOT
present with the drum in without the toner, go to STEP
8. Take the drum out
of the machine and reinstall the toner into the drum.
9. Reinstall the
drum/toner assembly into the machine and close the front door.
10. Press the
SET button 3 times to print the Print Settings in order to test if the
noise still occurs when printing.
If the grinding
noise no longer occurs, the issue is
If the grinding
noise continues, a brand new TN550 or TN580 toner cartridge may be necessary to
stop the noise.
If your machine is
within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the link below:
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.