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Description of Problem 100000026151

How do I donwload and install the driver from the Website for Windows OS?


Description of Solution 200000033523

Please perform the following steps for downloading and installing the Scanner driver:

* Note: Please confirm whether your Operating System version is 32 bit or 64 bit.

 

For Windows 8, click Start icon (bottom left corner), Desktop, right click on Computer, click Property, your operating system version is displayed under “System Type”.

 

For Other Windows OS, click Start icon (bottom left corner), Desktop, right click on Computer, click Property, your operating system version is displayed under “System Type”.

 

 

1. Go to http://www.brother-usa.com/support/default.aspx2.

2. Click on Software Downloads.

3. Select a “Product Group” (Scanners), the “Model”, and then click on the View button.

4. Under “Your Results”, click on Downloads on our Online Solution Center.

5. Under “Select OS”, select your Operating System version, and then click on the Search button.

6. Under “Scanner Driver”, click on Information & Download link and then the Download button.

7. Read the License Agreement, click I Accept and then click Save.

8. Click Save (DSmobileXXXXX.exe) button

9. Click Open folder button

    Note: For Windows 8, go to Step 11 (skip step 10)

10. Double click on the downloaded file (DSmobileXXXXX.exe)

11. Click Run

12. Click Decompress(X)

13. After the file was Decompressed successfully, it will create a sub-folder name as C:\Users\<User Name>\Downloads\DSmobileXXXX. Double click on this DSmobileXXXX  folder, double click on Setup.exe and then follow the onscreen instructions to complete the installation process.

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