Answer to your Frequently Asked Question:

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Description of Problem 100000026169

Why is the cutter not cutting all the way through?

Description of Solution 200000033542

1. Ensue the back cover is fully closed.  The cutter will not operate correctly if the cover is not closed complete.

2. If the cutter blades are dull or adhesive accumulated on the cutter blades, it could cause the blades not to cut all the way through.  The cutter is not a consumer replaceable item; the machine needs to be service by a technician.

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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