Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000026248

I am unable to copy from the ADF. What can I do?

Description of Solution 200000033655

1. Make a copy to test ADF function:


a. Verify the ADF document support (located on the top of the ADF) is pulled out.


b. Verify the document(s) are between 5.8 to 8.5 in. wide and 5.8 to 14 in. long.


c. Make sure the document(s) are inserted face up in the ADF, top edge first.


NOTE: The ADF can hold up to 50 pages and feeds each sheet individually. Use standard 20 lb (80 g/m2) paper and always fan the pages before putting them in the ADF.



- DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped.

- DO NOT use cardboard, newspaper or fabric.

- Make sure documents written with ink are completely dry.


d. Adjust the paper guides to fit the width of your documents (1 in the image above). This ensures the document(s) will feed straight, preventing jams.


e. Make sure the lower part of the display reads "ADF Ready".


-         If the display reads "ADF Ready", continue to STEP f.


-         If the display does not read "ADF Ready", remove the documents and insert the documents fully into the ADF.


o    If "ADF Ready" is not displayed, go to STEP 2.


f. To make a copy, press the START key.


-         If the machine makes a copy with no error message, the issue is resolved. 


-         If the machine made a blank copy but the paper did not feed from the ADF, go to STEP 2.


2.  Open the top cover of the ADF.





3.  Locate the black switch to the right of the black roller assembly.





4.  Press the switch down.


-  If the display changes to "ADF Ready", close the cover and repeat STEPS 1c � 1f. Make sure the paper is inserted fully and is pressing the switch down.



If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.


Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: