Description of Problem 100000026265
I have image quality issues when scanning from my
Brother machine. What can I do?Description of Solution 200000033688
Scan quality can be
affected by several factors. The following suggestions may improve scan
1. Check the copy
quality first. If the copy quality is not acceptable you should resolve this
issue with the hardware before attempting to resolve any software
To improve the copy
quality go to solution How
can I improve my Brother machine's copy quality?
2. Clean the
following four areas with a lint-free cloth moistened with isopropyl alcohol.
A. The large
scanner glass of the flat bed.
B. The large white
plastic film located on the underside of the document cover.
C. The thin glass
strip located to the left of the flat bed scanner glass.
D. The white
plastic pressure bar located to the left of the white film.
3. Test the machine
by copying a document. To make a copy, place the document face up in the ADF.
- If the copy comes
out normally, discontinue troubleshooting.
- If the copy has
poor copy quality, continue to STEP 4.
4. Cycle the power
to the brother machine 30-45 seconds. The scanner should recalibrate when power
- If the copy is
acceptable and scan quality is unacceptable, it could indicate a limitation with
the scanning software.
- Some programs
will display an image in a reduced size or resized image on the display and have
options to view actual size or zoom in/out. Make sure you are actually
viewing the actual size of the scan.
- Try scanning in
another program if available.
- Increase the
resolution and try saving as a different file format. Higher resolutions
will increase the file size but should yield better results in quality. Some
scanning quality issues could be caused by compression of the file by using file
formats such as JPEG. Try saving the image as a bitmap (BMP) or in a
lossless format such as PNG or TIFF.
- Your computer's
video card and monitor could have an effect on the appearance of the scan.
Verify the settings for the video card and the monitor have the ability to
reproduce the scan properly. If the driver settings are set to lower resolutions
than used for scanning, then image quality will be affected. Contact your
PC vendor for support.
If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.