Starter toner cartridge (provided with new machines) has a yield of
approximately 1,000 pages (letter)
TN210BK standard toner cartridge has a yield of approximately 2,200
TN210C, TN210M, TN210Y standard toner cartridge has a yield of
approximately 1,400 pages (letter)
approximate toner yield is in accordance with the testing protocol called
ISO/IEC 19798 (Letter). The testing protocol involves, among other things,
continuous printing of a 5% coverage sample page of text. Users who
typically print one or two-page jobs or who typically print documents with toner
coverage higher than 5% should expect to receive a lower page yield.
page count will vary depending on your document type (standard letter, detailed
graphics) and the number of pages printed per job.
Replace Toner message:
message Replace Toner appears on the display if any one of the following
The toner cartridge is at its end of life and needs to be
developer roller has reached its upper limit of rotations.
message Replace Toner will not clear from the display if:
The replacement toner cartridge is not installed
A starter toner cartridge is installed as a replacement toner
A toner cartridge from another machine or a used toner cartridge is
installed as a replacement toner cartridge.
the message Replace Toner continues to appear on the display after
installing a replacement toner cartridge, answer the following
Was the cartridge replaced and immediately after replacing the cartridge,
Replace Toner continued to appear? This means the Replace
Toner message NEVER cleared and NO pages were print after the new cartridge
was installed because the "Replace Toner" message remained on the
Was the cartridge replaced and cleared Replace Toner, but the message
returned after some usage of the new toner? This means a new cartridge was
installed and the Replace Toner message cleared. Then, after
printing some pages, Replace Toner re-appeared on the display.
the answer is A, go to STEP 1.
the answer is B, refer to the solution I
recently installed the starter or a new toner cartridge and I don't think I got
the full yield from the toner. What can I do?
Confirm the color toner currently displayed on the LCD is the same color as the
toner cartridge that was replaced. Be sure to read the scrolling message
that appears after Replace Toner. The scrolling message specifies
which color needs to be replaced.
If YES, the color toner on the LCD is the same color
toner that was just replaced, go to STEP 2.
If NO, the color toner currently on the display is NOT
the same as the color toner that was replaced, a replacement toner for the
color currently on the display must be installed to clear the message. It
appears that after the replacement toner cartridge was installed, a new message
appeared for a different color. After installing a new, out-of-the box
Brother standard toner as a replacement, your issue should be
Was a NEW, out-of-the box, Brother STANDARD toner cartridge (TN210) installed as
a replacement toner?
toner cartridges provided in the box with a new machine are NOT new STANDARD
toners. These are considered starter toners and the only time they are to
be installed and used is when the machine is first set up.
toner cartridge from another machine or that was previously used is NOT a NEW
A toner that is refilled, remanufactured or that is a non-Brother toner is NOT a
new Brother Standard toner.
brand new, out-of-the box standard Brother toner (TN210) should be installed to
clear the Replace Toner message. Do NOT install a Starter toner or
a previously installed or used toner cartridge as a replacement toner. Our
standard toner cartridges are manufactured with a reset lever that moves when
installed into the machine and triggers a notification that a new cartridge has
been inserted. This mechanically triggers the machine to reset the
Replace Toner message.
The Brother starter toner cartridges are not manufactured with the reset
lever and will not clear the message.
A used or already installed toner cartridge does NOT have the reset lever
in the right position to trigger the machine to reset. The toner reset
lever was already shifted when initially installed into a machine and will not
have the lever in the proper position if installed again. This means the
machine will not clear the Replace Toner message.
Because a remanufactured, refilled or non-Brother toner is not
manufactured by Brother, we cannot guarantee the performance of the toner or its
ability to operate properly with our machine.
If a brand new, out-of-the box Brother Standard toner cartridge was
installed, go to STEP 3.
If a Starter toner cartridge, a used Brother toner or a non-Brother
toner was installed, you should remove it and install a new, out-of-the box,
Brother replacement toner cartridge, your issue should be resolved.
strongly recommends that customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the
others to ensure quality and reliability. Using non-Brother supplies may
affect the hardware performance, print quality and machine reliability.
The Brother limited warranty does not apply to any problem that is caused by the
use of third-party drum units, toner cartridges or toner.
Fully open the top cover by lifting up on the handle (1).
Take out the color drum unit and toner cartridge assembly that appears in the
the drum and toner cartridge assembly on a clean, flat surface with a piece of
disposable paper underneath in case the toner accidentally spills or
Push down the green-labeled lock lever (1) and take the toner cartridge out of
the drum unit.
Handle the toner cartridge carefully. If toner scatters on hands or
clothing, immediately wipe it off or wash it with cold water.
Gently rock the toner
cartridge from side to side five or six times to evenly distribute the toner
inside the cartridge. Redistributing the toner may clear the message when
the drum and toner assembly is reinstalled into the machine.
Reinstall the toner cartridge in the drum unit until you hear it lock into
Slide the drum unit and toner cartridge assembly into the machine. Make
sure you match the toner cartridge color to the same color label on the
Close the top
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.