the error message below to determine which steps to follow.
error message is "Paper Jam [Front]" or "Paper Jam [Front, Rear]",
continue to STEP 2.
error message is "Paper Jam [Rear]", go to STEP
the paper tray (1) completely out of the machine.
out any jammed paper (1).
inside the machine where the paper tray was installed and remove any jammed
paper or pieces of paper.
5. Reinstall the paper
tray into the machine.
the Jam Clear Cover (1) on the back of the machine.
any jammed paper out of the machine.
8. Close the Jam Clear
9. Check inside the
the Scanner Cover (1) to the open position using the finger hold handles located
on the right and left side of the cover.
Carefully check the
left (2) and right (3) hand corners and the center inside the machine and remove
any paper scraps that may be jammed.
print head is at the right corner as shown below, hold down the STOP/EXIT
key for at least 5 seconds until the print head moves to the middle so the right
hand corner can be checked.
10. Use your hand to
move the print head left or right to make sure there are no paper scraps stuck
under the print head.
11. Lift the scanner
cover (1) to release the lock. Gently push the scanner cover support down (2)
and close the scanner cover (3) using both hands.
error message has cleared and the LCD displays date and time, continue to STEP 12.
"Paper Jam" message appears on the display, disconnect the machine
from the power outlet for 5 seconds and then plug it back in. Repeat STEPS 9 through 11 once to make sure you didn't miss any
jammed paper or scraps of paper.
message "Paper Jam" continues to appear and you already repeated
STEPS 9 through 11, go to WARRANTY AND SERVICE
other message appears, search for the solution for the message
12. Print a Print
Quality Check Sheet (PQCS) to test the machine:
INK on the touchscreen.
COLOR START. The machine will generate the Print Quality Check
PQCS prints and ejects correctly with no error message on the LCD, the issue is
resolved. Press STOP/EXIT and the LCD should display the time and menu
of the Paper Jam messages is displayed "Paper Jam [Rear]" "Paper Jam
[Front]" or "Paper Jam [Front, Rear]", continue to STEP 13.
other error message appears, search for the solution for the message
13. Confirm the paper
being used in the paper tray meets the machine's media requirements (Check the
paper packaging if necessary):
use any of the following types of paper:
curled, wrinkled or irregularly shaped paper.
shiny or highly textured paper.
that cannot be arranged uniformly when stacked.
paper meets the machine's media requirements, go to WARRANTY AND SERVICE OPTIONS.
paper does not meet the machine's media requirements, you will need to replace
the paper with the appropriate paper.
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.