Answer to your Frequently Asked Question:

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Description of Problem 100000026653

How do I clear the message "Paper Jam [Rear]" from the display?

Description of Solution 200000034252





1. Verify the error message below to determine which steps to follow.


-    If the error message was Paper Jam [Front] or [Front, Rear], continue to STEP 2.


-    If the error message was Paper Jam [Rear], continue to STEP 6.


2. Pull the paper tray (1) completely out of the machine.


3. Pull out any jammed paper (1).




4. Look inside the machine where the paper tray was installed and look inside the exit rollers and remove any jammed paper or pieces of paper.




5. Reinstall the paper tray into the machine.





6. Open the Jam Clear Cover (1) on the back of the machine.




7. Pull any jammed paper out of the machine.




8. Close the Jam Clear Cover.



9. Check inside the machine.


  1. Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover and carefully check the left (2) and right (3) hand corners and the center inside the machine and remove any paper scraps that may be jammed.





NOTE: If the print head is at the right corner as shown below, hold down the STOP/EXIT key for at least 5 seconds until the print head moves to the middle so the right hand corner can be checked.



10.  Use your hand to move the print head left or right to make sure there are no paper scraps stuck under the print head. 


11. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.  




-        If the error message has cleared and the LCD displays the time and menu options, go to STEP 13 to test the machine.


-        If a Paper Jam message is displayed on the display, disconnect the machine from the power outlet for 5 seconds and plug back into the power outlet to cycle the power.  Repeat STEPS 9 through 11 once to make sure you didn't miss any jammed paper or scraps of paper. 


-         If the Paper Jam error message continues to appear after repeating STEPS 9 - 11, go to WARRANTY AND SERVICE OPTIONS.


-        If any other error message appears, search for the specific error and follow the solution related to that error message. 


13. Print a Print Quality Check Sheet (PQCS) to test the machine:


a. Press INK on the touchscreen.


b. Select Test Print.


c. Select Print Quality.


d. Press COLOR START. The machine will generate the Print Quality Check Sheet.


-      If the PQCS prints and ejects correctly with no error message on the LCD, the issue is resolved. Press STOP/EXIT. The LCD will display the time and Menu options.


-      If a Paper Jam message reappears, go to STEP 14.


-      If any other error message appears, search for the solution for the message displayed. 


14. Confirm the paper being used in the paper tray meets the machine's media requirements (Check the paper packaging if necessary):


 Note: Do not use any of the following types of paper:

-         Damaged, curled, wrinkled or irregularly shaped paper. 

-         Extremely shiny or highly textured paper. 

-         Paper that cannot be arranged uniformly when stacked.


- If the paper meets the machine's media requirements, go to WARRANTY AND SERVICE OPTIONS

  - If the paper does not meet the machine's media requirements, you will need to replace the paper with the appropriate paper.




If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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