Description of Problem 100000026778
My machine has no power. What should I do? Description of Solution 200000034419
1. The Brother machine
has an on/off switch located on the right side of the machine. Verify the
machine is powered on.
2. Verify the power
cord is connected securely in the back on the machine and into an AC power
If the power cord
is connected to a surge protector or power strip, disconnect the cord from that
device and connect it directly to the outlet for testing purposes.
protect your investment against power surges and lightning, Brother strongly
recommends that you connect your machine to a surge protector. In particular we
suggest that you use a surge protector that is compatible with standard AC power
3. If the machine
still has no power, test the electrical outlet with another device (a working
lamp, radio, etc.). If that device does not work, the problem is related to the
outlet or circuit.
may need to check for a tripped circuit breaker.
wall switch controls the outlet verify that the switch is ON.
4. If the unit does
not turn on, continue to next step.
5. Turn the printer
off using power switch and unplug the power cord from the machine. Leave the
machine in this condition for at least 20 minutes.
6. After 20
minutes, plug the power cord back into the machine and power the machine back
the problem continues, and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays. If your machine is out of
warranty, you can locate a Brother Authorized Service Center using the
information listed above.