Description of Problem 100000027003
I am unable to print using the iPrint&Scan feature on my Apple mobile
device. What can I do?Description of Solution 200000034706
1. Ensure the
data you are trying to print can be printed using the Brother iPrint&Scan
app. Refer to the solution - What
type of file can I print with Brother iPrint&Scan from my Apple mobile
2. In order
to print using the Brother iPrint&Scan app, you must ensure that the Brother
machine is connected to the same wireless network as the Apple mobile
device. Refer to the solution - What
connection type is required to use iPrint&Scan with my Apple mobile
Please refer to the
initial setup instructions for help connecting the Brother machine to your
that the Brother machine is powered on and there are no errors on the
machine. If there is an error message, you will need to troubleshoot to
clear that particular message.
that the Brother iPrint&Scan app is installed on your device. If it is
not installed, please visit the Apple iTunes App Store to download the
5. Your mobile
device must be connected to the same Wi-Fi network that the Brother machine is
connected to. You will not be able to use this feature while connected
through 3G/4G. For assistance connecting your Apple mobile device to your
network, please contact your Network Admin or Router Manufacturer for
6. Open the
Brother iPrint&Scan app.
7. Choose a Print
8. If you see a
message stating "Device Is Not Selected", click the link to the settings and
choose your machine from the list. Refer to the example below.
your machine is not listed or you receive a message stating "No Supported
Devices Found", then there is no communication between your Brother machine and
you Apple mobile device:
Ensure that the Brother machine is on the same network with the Apple mobile
Cycle the power on your mobile device and search again. You may have to wait a
minute or more for the machine to appear.
Cycle the power on your Brother Machine and search again. You may have to
wait a minute or more for the machine to appear.
If you are still unable to locate the Brother machine, uninstall and reinstall
the Brother iPrint&Scan app from the App Store. If you need help
reinstalling the app, please contact your mobile device manufacturer for
9. Once the device
has been selected you may now attempt to print using the app. If you still
cannot print, try to print a different document. The issue may be related
to the specific document that you are using.