Description of Problem 100000027006
I am unable to print using the iPrint & Scan feature on my Android mobile
device. What can I do?Description of Solution 200000034708
1. Ensure the
data you are trying to print can be printed using the Brother iPrint&Scan
app. Refer to the solution - What
type of file can I print with Brother iPrint&Scan from my Android mobile
2. In order
to print using the Brother iPrint&Scan app, you must ensure that the Brother
machine is connected to the same wireless network as the Android mobile
device. Refer to the solution - What
connection can I use to print from my Android mobile
Please refer to the
initial setup instructions for help connecting the Brother machine to your
that the Brother machine is powered on and there are no errors on the
machine. If there is an error message, you will need to troubleshoot to
clear that particular message.
that the Brother iPrint&Scan app is installed on your device. If it is
not installed, please visit the Android Market to download the app.
mobile device must be connected to the same Wi-Fi network that the Brother
machine is connected to. You will not be able to use this feature while
connected through 3G/4G. For assistance connecting your Android mobile
device to your network, please contact your Network Admin or Router Manufacturer
Wireless & Networks.
OFF WiFi (uncheck the checkbox).
ON WiFi (check the checkbox).
Test print using iPrint&Scan again. If still not able to print, then
continue to the next step.
the IP Address:
d. Check IP
address of the Brother machine with which you want to connect.
your machine is not listed, then there is no communication between your Brother
machine and you Android mobile device:
Ensure that the Brother machine is on the same network with the Android mobile
Cycle the power on your mobile device and search again. You may have to wait a
minute or more for the machine to appear.
Cycle the power on your Brother Machine and search again. You may have to
wait a minute or more for the machine to appear.
If you are still unable to locate the Brother machine, uninstall and reinstall
the Brother iPrint&Scan app from the Android Market. If you need help
reinstalling the app, please contact your mobile device manufacturer for
e. Select the
Brother machine again.
f. Attempt to
print again. If you are still unable to print, try a different document to
ensure that the issue is not with this specific