Answer to your Frequently Asked Question:

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Description of Problem 100000027051

Why is my machine not printing, just feed out a blank label?

Description of Solution 200000034757

1. Try another cassette tape, there could be a problem with the cassette.


2. If using batteries, try replacing all six “AA” batteries, not just two or three.


3. If using an adapter, check the rating of the adapter.  The recommend adapter for this machine is the AD24ES or AD24.


The label on the adapter should list the model as the AD24ES or AD24, a Switching Adapter with the OUTPUT of 9VDC 1.6A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE.  Using a wrong adapter can DAMAGE the machine internally, not covered by the warranty.  You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at


If the problem persists, your machine may require service.          


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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