Description of Problem 100000027053
Why is the tape jamming inside the machine?Description of Solution 200000034759
1. Open the side
cover and remove the cassette tape from the machine. Ensure the end of the
tape is fed under the tape guide at cassette tape corner. If not, it will
feed out in the wrong direction and causes the tape to jam. You can
attempt to reinsert the tape under the tape guide. The clear and color ink
ribbons need to be in under a separate tape guide.
Normally the color ink ribbon (behind the clear film ribbon) goes back into the
cassette. If it attaches to the backing tape (went between the clear and
backing tapes), then the cassette tape needs to be replaced.
a label is printed, do not pull on the label, must cut off label from cassette
tape. If pulled, the cassette tape could be damage and cause the next
label to jam inside the machine.
2. Check the
area by the two black rollers and the tape exit area, remove any pieces of label
or foreign objects that may be stuck inside the machine.
3. Try another
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: